Uniphore Converse

4th October, 12:00 - 17:00 Indochina Time, Successfully held

Network & Lunch Meet at Sofitel Saigon Plaza, Vietnam

Uniphore Converse
4th October,
12:00 – 17:00 Indochina Time, Successfully held

Network & Lunch Meet at Sofitel Saigon Plaza, Vietnam

What we discussed at

Uniphore Converse

At Uniphore Converse 2022 – Vietnam Edition, we are unveiling the latest innovations in automation and conversational AI. Find out about how our partners and Uniphore are delivering the technology and strategies needed to accelerate key initiatives, improve customer retention, and drive revenue growth in today’s modern enterprise.

Who Should Attend

Uniphore Converse is designed for 40 CX leaders who are focused on managing customer operations and contact centers including Chiefs of Contact Center, VPs of Contact Center, Heads of Contact Center, Heads of Customer Experience/Engagement, Collections and KYC leaders from leading companies in Vietnam.


12.00 pm – 1.00 pm

Registration & Lunch

1:00 pm – 1:15 pm

Welcome by Uniphore

1.15 pm – 1.55 pm

Uniphore Keynote Session

CX in 2023 & Beyond in Vietnam: The next-gen Conversational AI & Automation for better CX

Insights disconnected from action aren’t very valuable. If insights from ingested data don’t feed back into operational systems like CRM or marketing automation, the insights either go unused or require massive manual effort. Modern cloud ecosystems and APIs are now at the point where this problem can be solved without a massive development effort.

In this keynote session Vijai will talk about how CX is shaping in 2023 in Vietnam and what the trend looks like.

Moderated by

UNiphore updated
Vice President Product & Growth Marketing at Uniphore

1.55 pm – 2.35 pm

Partner Session

Better together with Genesys – How to capture what Customers want?

Uniphore and Genesys together are at the forefrant of modern CX in Vietnam, enabling low-code/no-code capabilities with shared workflows across various Uniphore applications on a single platform with embedded RPA. Genesys will share how they are helping different industries create a positive experience all around.

Moderated by

Tom Tran
Genesys logo_694x2321
Senior Solutions Consultant at Genesys

2.35 pm – 2.55 pm


2.55 pm – 3:30 pm

Panel Session

The Future of CX

Most CX & CS leaders are charged with creating experiences that are efficient, aligned with customer preferences, and create meaningful connections often by leveraging some form of AI or intelligent automation. Customers demand businesses to be more customer obsessed and that should reflect in all transformation projects. In this session, we will learn how we can shape the experience and how businesses are preparing for future.

3:30 pm – 4:15 pm

Case Study

Technology Update + Case Study + Q&A

In this session, Uniphore will provide few real world application and how the product solves some of the problem.

Moderated by

Trac Vuong
Senior Sales Engineer
at Uniphore
Veda Menon
Director – Sales
at Uniphore

4:15 pm – 5.00 pm

Happy hour, Cocktail & Lucky Draw

Lunch at Sofitel Saigon Plaza

Chic contemporary design and pure French style artfully blend to engender an atmosphere of refined elegance. From the soaring columns, marble floors and towering ceilings of our lobby to the sumptuous comfort and inspired décor of our rooms and suites, warmth and joie de vivre embrace you.

Sofitel Saigon Plaza

17 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh 700000, Vietnam

View on map


Sofitel Saigon Plaza

17 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh 700000, Vietnam


    This site is protected by Invisible reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


    About Common Sense Conferences

    Common Sense Conferences are produced by BuyerForesight, a global marketing services and research firm with offices in Singapore, USA, The Netherlands and India.

    Since 2019 Common Sense conferences have hosted more than 325 events focused on a wide variety of topics from Customer Experience to Data & Analytics. Learn more at commonsense.events.

    Questions our invited guests often ask us

    General Conference

    Launched in 2019, Common Sense Conferences attract executive thought leaders from around the globe for conversation with peers and industry experts to promote innovation and growth. All Common Sense events share a “Less Presentation, More Conversation” theme because the last thing anyone needs is more heavy-handed sales pitches masquerading as “thought leadership”.

    Common Sense Conferences are produced by BuyerForesight, a 100-person marketing services company with offices in the US, India, Singapore, Australia, the United Arab Emirates, and the Netherlands.

    We produce executive thought leadership events worldwide.

    We emphasize conversation over presentation. We carefully vet every prospective participant to ensure they will both contribute and get value from each event.

    We have offices in Singapore, Kolkata, Bangalore, Sydney, Dubai, Amsterdam, and Duluth, Minnesota.

    Attend to learn and network with industry experts and executive peers.

    For half-day conferences, expect 30-35 participants and 5-6 sponsors.

    For full-day conferences, expect 55-60 participants and 8-10 sponsors.

    There are no current plans to invite media to upcoming conferences.

    Sessions will be recorded.

    Sessions will not be broadcast or made available for public viewing.


    Our business model relies on our participants being decision makers on behalf of their company, with control of a budget, buying authority, need for solutions and a timeline for purchase of those solutions within 12 months.


    Qualified participants pay nothing to attend.

    Common Sense Conferences will arrange and pay for air travel, hotel, and meals during the event for all qualified participants. Meals outside of the conference are not included. For some events we may offer either a car service or paid parking at the venue, but in general we expect participants to cover those costs for themselves.

    You’ll need to complete a qualification form.

    You can register here

    No. However, we request that you make a serious effort to find a colleague in your organization with similar qualifications to participate instead of you or take a meeting with at least 3 of our sponsors.

    You should plan to arrive in time to join us for cocktails (multi-day conferences), or during the designated registration time prior to sessions beginning (1-day or half-day conferences).

    No. Our only requirement is that you participate in the full program from the welcome cocktail reception to the final meal on the last day.

    No. Our only requirement is that you participate in the full program from the welcome cocktail reception to the final meal on the last day.

    Airfare and hotel fees are covered. We also provide food & beverages at designated times and locations at the hotel during the conference.

    Please make your own arrangements to travel to and from the airport by taxi or rideshare.

    Yes, you may stay at the venue for multi-day events.


    The format includes several session types from a full-group keynote address to small conversational breakout sessions and 1:1 meetings. The majority of our activities are designed to foster small-group conversations among participants and our industry experts.

    A panel discussion is 3-5 experts discussing a series of questions posed by a moderator. Participants may ask and respond as well.

    Typically 50% or more of participants attend each session, depending on the conference agenda and the number of coinciding sessions.

    As many as you like.

    Yes, though some sessions may fill up; in this case, you’ll need to choose a different session.

    Yes, we strongly encourage your topic suggestions.


    If you are a decision maker with control of a budget, buying authority, need for solutions, and a timeline for purchase of those solutions within 12 months, you will qualify. You may also qualify if you are a primary purchase influencer.

    You are expected to attend and participate in sessions, join us for meals and stay through the full program. You are not required to meet with any of our sponsors, though of course, we hope you’ll want to.

    We believe our participants have a lot of valuable information to share, so we encourage all participants to actively ask and answer questions during our sessions. We also ask some participants to consider serving on a panel.

    You aren’t required to be a “speaker” and lead a session; however, all participants should come prepared to share their expertise or ask good questions of their peers.

    If you are serving on a panel or delivering an address, we’ll introduce you to others you’ll be presenting with and set up prep calls for you. We do not use PowerPoint presentations in our breakout sessions, so a simple outline of what you intend to discuss is enough. Otherwise, all you need to do is read through the agenda and decide which sessions you’d like to participate in.

    Yes, we’d like a description of what you intend to cover, but bullet points are fine.