Vonage – Why Should You Care About Conversational Commerce?
Common Sense Network & Learn
Our participants Joined us to learn about the challenges brands face as they attempt to deliver a frictionless customer experience. We introduced our participants to Jumper.ai, a Vonage solution…
Kore.ai – How Contact Centres are Elevating CSAT Scores while Reducing Service Costs with AI
Common Sense Network & Learn
Conversational AI is heavily hyped, but is it worth it? Some vendors sell cheap & simple bots and call that “AI”. Others build actual conv. AI that requires you to rip & replace large parts of your expensive tech stack.
Medallia – Turning Insights into Action: How to Get Ahead of Customer Expectations in a Digital-first World
Common Sense Network & Learn
Research from Medallia Institute has shown that CX leaders are 26 times more likely than laggards to experience revenue growth of 20% or more over the past fiscal year. CX leaders are also 2.8 times…
Vertica (Microfocus) – What’s Next? Life After Hadoop & Cloudera
Common Sense Network & Learn
Hadoop has never been a cost-effective data warehouse or data lake house. And with Cloudera deciding to deprecate Cloudera Distributed Hadoop (CDH) and Hortonworks Data Platform (HDP), customers…
Container Solutions – The Cloud: Discover Gaps in Your Capabilities Before Your Competitors Do
Common Sense Network & Learn
Here, we discussed how companies at different levels of cloud-native maturity are attracting and retaining developer talent. Specifically, how companies are improving developer experience with a great working environment…
Mend Health – Making it Easier for Patients to Pay Promptly
Common Sense Virtual Roundtable
In this session, we discussed ways healthcare providers and billing agencies are responding to patient preferences for an easy digital check-in and payment experience. What approaches are working well etc.
Common Sense Data & Analytics New York 2022
Common Sense Multi-Sponsor Conference
A conversational conference for Data Leaders focused on transformative data infrastructure & the analytic value that transformation creates. The avalanche of data generated by companies and their customers should…
Nerdery – Real-World Digital Product Optimization Strategies
Common Sense Network & Learn
Whether your digital products are performing well, or have missed the mark completely it’s important to revisit existing strategies to ensure that you are getting the most out of your investment.
Cyfirma – Cybersecurity in a Volatile World – Navigating the Changing Threat Landscape
Common Sense Webinar
Cybersecurity concerns are expected to raise as cybercriminals explore new ways to exploit vulnerable technologies, processes and people. The threat landscape is getting increasingly complex with…
EIS – A Customer-Centric Approach to More Efficient P&C Operations
Common Sense Network & Learn
P&C carriers with an organization-wide focus on Customer Experience routinely outperform CX laggards by nearly 80%. As claims losses and replacement costs rise, acquriing, retaining and upselling…
Workiva – Building Finance Reporting Resilience for an Unpredictable Future
Common Sense Network & Learn
In this session, we discussed how finance teams are taking the lead in redefining the role of finance in a VUCA-dominated world. We also talked about technologies businesses are using to create more resilient workflows…
SAP – Leading Business Process Transformation in Financial Services
Common Sense Network & Learn
Financial services industry is facing numerous challenges: the evolving customer expectations, rise of neobanks, cost pressure, and uncertain economic outlook to name a few. With these challenges…
Epsilon – Loyalty Labs Workshop
Common Sense Workshop
Loyalty programs are increasingly falling into two categories; one that customers are indifferent to and the other where they actively engage with the brand. We all want the program in which…
Ekata – How to Streamline Customer Onboarding in the FinTech Space
Common Sense Network & Learn
Seamlessly onboarding new customers while preventing fraud is a unique challenge for the FinTech industry, especially challenger and digital banks. How can these financial institutions provide a great…
Maven – The Post-Roe Workplace
Common Sense Virtual Roundtable
Our participants joined Maven Clinic & Bumble to discuss best practices for developing an inclusive, empowering support system for employee reproductive health with advice for HR leaders looking to improve their benefit…
Zendesk – How to Generate Revenue From Your Customer Service
Common Sense Network & Learn
Your contact center plays a pivotal role in delivering great experiences that keep customers coming back. Fintech firms have grown quickly after the pandemic in part by offering more choices and great CX.
Kobie – Transforming Your Loyalty Program Into a Profit Center
Common Sense Virtual Roundtable
It’s more important than ever for brands to assess the foundational loyalty framework that creates not only organizational buy-in and gives your members what they want, but turns a hard cost into a profit center.
EIS – Ambitious Insurers: Can an Innovation Partnership with Underwriting and a Data-First Mindset Transform your Future?
Common Sense Network & Learn
The shift in Life Insurance over the last two years has been of a magnitude previously unheard of. The speed at which organisations and solutions had to leapfrog to predominately digital channels and…
Aiven – The Case for Open-Source Databases as a Managed Service
Common Sense Network & Learn
Combining the flexibility of open-source databases with the agility of a cloud service sounds great, but what does it look like in practice? What are the pitfalls to avoid and the benefits you can expect by adopting…
Ekata – Successfully Combat Fraud in the Cryptocurrency Space
Common Sense Network & Learn
The use of cryptocurrency to purchase goods and services isn’t a brand-new addition to the market. As the adoption of cryptocurrency continues to grow, world governments are seeking new ways to regulate…
Ekata – The Secret to Balancing Customer Experience & Fraud Prevention
Common Sense Virtual Roundtable
During this roundtable we discussed, how pairing internal data with third-party data sources leads to more confident risk decisions at all stages of the buyer journey & why a holistic approach to fraud prevention is key etc.
Vertica (Microfocus) – Unlock the Value in Data: Architecting MLOps
Common Sense Virtual Roundtable
Companies across industries are getting their arms around data in multiple cloud and on-prem systems with Machine Learning being a key component. Machine learning operations (or MLOps) documents…
Cloud Comrade – Cloud – Tech to Business Disruptor
Common Sense Single-Sponsor Conference
A survey of 5,000 organizations revealed that only 20 percent are seeing the strategic benefits of multi-cloud outweigh the challenges, including spiraling costs and cyber-security vulnerabilities.
Ekata – Is Your KYC Process Driving Consumers to the Competition?
Common Sense Network & Learn
Since 2019, there have been more checking accounts opened through digital channels than in person. Unfortunately, traditional KYC tools haven’t kept up with this move to digital. They aren’t designed to…