I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
20th April 2023, 19:15 - 22:15 CET, Successfully Held
Can Conversational Engagement Scale?
Networking Dinner
at Only You Boutique, Madrid
20th April 2023,
19:15 - 22:15 CET,
Successfully Held
Presented by
Here’s what we discussed:
Personalised experiences are the holy grail of every consumer-facing business, but how are companies making progress to deliver human-centered personalisation?
The complexity can feel overwhelming, but there are some core approaches to both policy and technology that are proving successful. In this session we’ll discuss those core approaches and how they are working in the real world.
We had a roundtable discussion on issues like:
- How CX technology can improve efficiencies in uncertain macro economic times
- Engaging customers on the devices & channels they prefer
- The promise & limitations of conversational AI
Dinner at Only You Boutique
Only You Boutique
Calle Barquillo, no21 28004 Madrid, Spain
View on map
Agenda
19:15 – 19:30
Welcome
19:30 – 19:50
Wine Tasting by an Expert
19:50- 20:30
Roundtable Discussion
20:30 – 21:30
Dinner
21:30 – 22:05
Networking
22:05– 22:15
Closing
Solution Expert
Iberia Sales Manager at Vonage
Daniel joined Vonage 4 years ago, and he is in charge of the relationship of top-tier customers in both Spain and Portugal. Industrial Engineering degree, and with 10 years of experience in Sales and Account Management.
Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Only You Boutique Hotel.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
