I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
30th March 2023, 11:30 - 14:00 ICT, Successfully Held
Building Loyalty and Generating Growth
Networking Lunch
at Sofitel Bangkok Sukhumvit
30th March 2023,
11:30 - 14:00 ICT,
Successfully Held
Presented by
Here’s what we discussed:
The recent IDC C-Suite study predicts inflationary pressures and recession risks in 2023, so Thai companies are focusing on improving profit and operational efficiency while cutting costs. At the same time, data breaches tied to account takeover scams are on the rise. How are companies using advanced customer identity and access management to reduce fraud while expanding the business?
A recent Total Economic Impact study by Forrester revealed better-than-expected outcomes from adopting ForgeRock CIAM:
- 186% return on investment
- 40% reduced maintenance effort for CIAM
- Digital conversion rates improved from 30% to 70%
In particular, we discussed how advanced CIAM is preventing account takeovers and similar data breaches while maintaining a low-friction experience for customers.
Lunch at Sofitel Bangkok Sukhumvit
Sofitel
189 Sukhumvit Road, Khlong Toei Nuea, Khet Watthana, Bangkok 10110, Thailand
View on map
Agenda
11:30 – 11:45
Welcome
11:45 – 12:30
Roundtable Discussion
12:30 – 13:30
Lunch
13:30 – 13:50
Networking
13:50 – 14:00
Closing
Solution Expert
Principal Solution Architect at ForgeRock
Kean Foo is an experienced technologist and architect in the field of modern digital business transformation and the cybersecurity domain. He helps enterprises in digital business modernise their customer experience, security protection, privacy, and regulatory compliance.
With more than 25 years of experience in consulting and architect roles across multiple industries such as financial services, public sectors, telecommunications, and high-tech manufacturing as well as in international standardisation.
He brings insightful experience sharing and innovation to customers, partners, ForgeRockers, and the digital identity marketplace.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Sofitel Bangkok Sukhumvit.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
