I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
30th March 2023, 12:00 - 14:30 Melbourne Time
Keeping Your Frontline Workforce Connected
Networking Lunch
at Eureka 89, Melbourne
30th March 2023,
12:00 - 14:30 Melbourne Time
Presented by
Here’s what we’ll discuss:
Are you connecting with your frontline workforce as well as you are with your desk-bound knowledge workers? Internal communication (IC) is a key factor in the success or failure of any change process.
Tool rollouts, strategy changes, skills shortages, employee resistance, delivery bottlenecks…all are even more difficult to manage with off-desk workers.
In this session, we’ll explore the current IC trends and best practices that Australian organisations with large frontline workforces can learn. What combinations of strategy and technology are proving most effective and which communications strategies are best at keeping frontline workers engaged, aligned, and informed?
Lunch at Eureka 89
Eureka 89, Melbourne
Level 89, Eureka Tower, 7 Riverside Quay, Southbank VIC 3006, Australia
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Agenda
12:00 – 12:15
Welcome
12:15 – 13:00
Roundtable Discussion
13:00 – 14:00
Discussion & Lunch
14:00 – 14:20
Networking
14:20 – 14:30
Closing
This is an executive peer group meeting for 10-15 Senior leaders. We use a conversational, story-telling approach that works best when everyone participates.
Who should apply for an invitation?
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Eureka 89.
We will follow COVID guidelines mandated by the government and the Venue.
Register to Attend
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
