I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Best Practices for Breach Identification
September 23rd, 2021, Successfully held
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Here’s what we discussed:
The ability to identify compromised payment cards that have been exposed in a data breach is critical to taking timely action to prevent or mitigate fraud losses. However, it can be difficult for banks acting on their own to identify the source of a card breach using only their own transaction data. Typically this analysis occurs only after fraudulent transactions have been placed and identified.
In this virtual roundtable, we discussed how banks are expanding their toolboxes to take more proactive measures to prevent fraud before it occurs.
Here are some questions we discussed:
- How do you currently identify common points of purchase and merchants who have been breached?
- Has your analysis revealed an increase in payments processor breaches which often affect dozens or even hundreds of merchants at one time?
- Do you notify the breached merchant or LE if they are identified as a CPP? Does the answer change if they do business with your financial institution?
- Do you participate in information exchange with other organizations or industry groups?
- Do you leverage dark web data as part of your CPP analysis? Do you proactively identify infected e-commerce sites?
- How do you use the data you receive? Fraud risk models, card re-issuance policies? Are you able to prevent fraud or are you reacting to charges as they occur?
- What is your turnaround time to take action on affected cards?
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Gemini Advisory:
At Gemini Advisory, we aim to bridge the gap between wide-ranging threat intelligence offering available to cyber defense teams and the demand for a very specific and actionable solutions required by fraud prevention teams.
Launched by seasoned Subject Matter Experts, Gemini Advisory is specifically oriented to solve the most complex issues in an age of ever-growing cyber threats. From retrieval of compromised data, brand monitoring, covert actor engagement and ransomware extortion negotiations, our unmatched coverage of the underground communities hidden within the Deep & Dark Web, fused with years of experience in undercover operations, allows us to accomplish the most delicate tasks successfully.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
