Common Sense Virtual Roundtable:

Onboarding Merchants Online: The European Marketplace Playbook

December 2nd, 2021, Successfully held

Presented by

Here’s what we discussed:

Treating digital merchants as first-class citizens is quickly becoming a vital aspect of staying competitive in any industry: from payments to business lending and eCommerce marketplaces. As a path forward, we will also focus on the emerging role of data to power the creation of automatic onboarding workflows that enable organizations to accept more good customers with a high level of confidence.

In this roundtable we:

Synthesized market data, research, and trends to provide an analysis of the shifting European digital onboarding trends that have been pushed to the limit by the rise in small merchants and sole proprietors
Highlighted regional, by-country compliance nuances from various EU countries
Discussed and took live questions around the topic of digital onboarding

Solution Expert

Daniel Belda

Director of Market Strategy – Payments at Ekata

Evangelist

Oliver Gnjec

Head of Underwriting, KYC & AML at Worldline Global

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.