The Peninsula Manila


Turning Insights into Action:
How to Get Ahead of Customer
Expectations in a Digital-first World

Networking & Dinner at The Peninsula Manila

16th November, 18:00 - 20:30 Manila Time, Successfully held

Turning Insights into Action: How to Get Ahead of Customer Expectations in a Digital-first World
Networking & Dinner
at The Peninsula Manila

16th November,18:30 - 20:30 Manila Time, Successfully held

Presented by

Medallia_694x232

Here’s what we discussed:

Research from Medallia Institute has shown that CX leaders are 26 times more likely than laggards to experience revenue growth of 20% or more over the past fiscal year. CX leaders are also 2.8 times more likely than laggards to meet financial targets and be viewed as a great place to work.

It’s no longer a question –– customer experience directly impacts a company’s bottom line.

However, meeting customer expectations isn’t easy. Insights are only as valuable as the actions they drive across channels, experiences and journeys – an area companies often struggle to get right.

In this interactive session, we discussed what brands need to focus on to become CX leaders:

  • The challenges brands face in building a best-in-class CX program that drives action, and how to overcome them
  • How to deliver an individualized, end-to-end experience to every customer, regardless of how, when or where they choose to interact with your brand
  • The business impact of empowering employees with relevant insights and engaging them to effect positive change

Dinner at The Peninsula Manila

The Peninsula Manila
Corner of Ayala and Makati Avenues, 1226, Makati, 1226 Metro Manila, Philippines

For over 40 years, The Peninsula Manila has set the benchmark for luxury and sophistication, and is affectionately called “Manila Pen” by habitués of The Lobby. A haven of comfort, quality service and fine cuisine, the hotel is as much a favorite with discerning locals as it is with visitors.

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Agenda

18:00 – 18:15

Welcome and Registration

18:16 – 19:00

Roundtable Discussion

19:01 – 20:15

Dinner & Networking

20:16 – 20:30

Closing

Solution Expert

Adam Wynne
CX Director ASEAN, Medallia
LinkedIn

Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Peninsula.

We will follow COVID guidelines mandated by the government and the Venue.

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