Competing in the
Attention Economy
A Network & Learn Lunch at The Marina Bay Sands

January 21st, 2022, 12 PM - 3 PM SGT, Successfully held

Competing in the Attention Economy
A Network & Learn Lunch at
The Marina Bay Sands

January 21st, 2022,
12 PM - 3 PM SGT, Successfully held

Here’s what we discussed:

Tech leaders across industries are rewriting the rules of engagement and loyalty. What customer engagement lessons can companies learn from disruptive digital entrants? What approaches best match established companies’ inherent strengths?

In this session, we delve into ways innovative engagement programs can help consumer-facing companies in industries as varied as banking, retail, financial services and insurance leverage trust and build loyalty with younger customers.

Epsilon - Competing in the Attention Economy

Presented by

Some questions we discussed:

What disruptions are you seeing today, and how are you responding?
Does trust equal loyalty, and vice versa?
What technologies are best suited to facilitating connection and engagement with younger demographics?

Lunch at The Marina Bay Sands

Marina Bay Sands
10 Bayfront Avenue, Singapore 018956

Marina Bay Sands is an integrated resort fronting Marina Bay in Singapore, notable for transforming Singapore’s city skyline. Take a culinary tour around the world as it celebrates the best that the world offers.

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Agenda

12:00 PM – 12:30 PM

Reception, welcome, networking

12:31 PM – 2:00 PM

Interactive discussion and lunch

2:01 PM – 3:00 PM

Closing and networking

Solution Expert

Eugene Yap

Head of Consulting, Strategy & Analytics at Epsilon

Participation in this in-person networking session is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Marina Bay Sands.

We will follow COVID guidelines mandated by the government and the hotel.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.