I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
If your company routinely communicates with a large number of customers, you’ll need a call center full of agents doing mostly high-volume, repetitive tasks. Mistakes and burnout are inevitable.
In this virtual roundtable session, we learned what is voice AI technology and how companies are using it today to automate repetitive calls for collections, sales prospecting and customer verification.
This is what comes after legacy tech like IVR and chatbots; today’s digital-first world requires adaptation to enables businesses to deliver higher quality, efficiency and agent performance. Bring along your questions and challenges on this topic for an engaging discussion with us!
4:00 PM – 4:05 PM
4:06 PM – 4:10 PM
4:11 PM – 4:30 PM
4:31 PM – 5:10 PM
5:11 PM – 5:15 PM
• At Morgan Stanley, they were dealing with WFH during the pandemic. The Internet speed is not as strong as it would be in the office. As employees are hybrid, it causes bandwidth inconsistencies.
• To get qualitative data, they depend on agents. Everyone gets lazy at some time. How can a tool drive quality data without needing to analyze each ticket?
• They’ve looked at metrics from an agent point of view. Each agent has a scorecard, but they ask the agents each month what can be done to help them. When they do that, their c-sat and net promoter scores have risen. Empowerment creates a better customer experience.
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
Participation in this Virtual International Wine Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.