I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
5 Ways to Prepare your Workforce to Transcend Unforeseeable Disruption
October 26th, Successfully held
Presented by
Here’s what we discussed:
The global health pandemic accelerated the need to use modern digital technology in ways that quickly discarded the deep-rooted expectations in business about where, when and how people work. Workforce digitization has catapulted as a top strategic imperative for companies to provide tools for their people to connect, collaborate, be productive and empowered to contribute high-value work.
Our participants joined us for a strategic discussion about 5 ways to transcend your people to new heights of collaboration, learning and innovation that will set you apart from your competition and set your company up for success against the unpredictable disruptions that await us in the future.
Key discussion areas:
- Prioritize a focus on both physical and mental safety for people
- Impact of the pandemic on people and the inevitable shift to work-life integration
- Incorporating artificial intelligence and machine learning to analyze and act on more diverse data sets
- Strategies to mitigate compliance risks in areas such as government regulations and union rules
- Discover digital alternatives and technology to change the way people work
Here is what we learned:
Joan Schaffer, Sr. Director, Diversity & Inclusion, Montefiore Health System
• Joan was curious about the topic and if it related to the diversity, equity, and inclusion (DEI) work they are working on.
• Joan said one of the challenges is how you respond to survey data. She wanted to know what Amy recommends is done with the survey data.
• Joan said Healthcare has never “left the building,” so they aren’t really dealing with a transition. Infrastructure was put in so management and leadership could WFH, but they were prepared because they have a workforce that moves between sites.
• They have reached the point where no one picks up the phone. Now every meeting is on camera, and it is exhausting at times.
• Orientations are hard to conduct remotely. In person training has to be done with fewer people, which makes for more work. As Amy pointed out, it’s non-scalability.
• Joan is looking at roles that may not provide future advancement to see if those workers can be re-skilled to do something else for the company. Are these employees in good standing, and do they have an interest? They will provide training during the workday if it’s training that makes sense. Communicating how these roles may be changing is vital.
• Joan wants to know how the platform can support her HR plans, including the use of pulse surveys.
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About Infor:
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
Over 67,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
