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CyberMDX – The Next Normal: Medical Device Proliferation with Joey Johnson, CISO of Premise Health

Common Sense Virtual Roundtable

The 2020 pandemic accelerated digital transformation for all sectors – but none more acutely than healthcare. Security leaders and teams were thrust into rapidly changing infrastructures.

Infor – Empowering your People to be their Best, Most-productive selves

Common Sense Virtual Roundtable

Matthew Bragstad, Infor’s People Vision & Strategy, led this discussion about ways you can empower your people to connect & collaborate to work smarter & this is NOT a webinar or any kind of one-way presentation.

Khoros – NPS, Sentiment, and VoC Analysis: Why You Need All Three

Common Sense Virtual Roundtable

Here we discussed why the third leg of the stool – unstructured, conversational data from across communication channels – is required to understand root cause and generate actionable insights you can count on.

Ekata – Preventing eCommerce Customer Insult and Lost CLTV

Common Sense Virtual Roundtable

The modern consumer wants both speed and security. From opening an account to making their first transaction to having their digital or physical good delivered to them, expectations are high.

PureStorage – The Business Value of ‘As a Service’ for Storage Environments

Common Sense Virtual Roundtable

Legacy infrastructure is the root cause of IT complexity, inefficiency & spiralling costs that stands in the way of organisational objectives to digitally transform & Value of the “as-a-Service” consumption model for storage.

Khoros – Why CX Programs Struggle to Demonstrate Business Impact

Common Sense Virtual Roundtable

In this session, we discussed data siloes, survey fatigue, and how to create a unified view of their customers to drive better collaboration internally and deliver on the promise of customer data.

OpenInvest – Values Based Investing for All Your Clients

Common Sense Virtual Roundtable

In this roundtable, RIAs discussed how they are engaging clients with ESG across the social and political spectrum. This session was moderated by values based investing pioneers OpenInvest.

Pypestream – Leveraging conversational AI to engage post sale

Common Sense Virtual Roundtable

In this roundtable session, we discussed how companies are engaging customers post sale to create enduring brand loyalty with genuine personalization. What tactics and channels are most effective?

Philips & CyberMDX: Operational Intelligence for Connected Medical Devices

Common Sense Virtual Roundtable

In this session, we discussed how Operational Intelligence is being applied at providers across North America to track, assess and protect tens of thousands of connected devices per hospital.

Ekata – PSD2 SCA: Industry Insights around Exemptions

Common Sense Virtual Roundtable

We discussed how the SCA story has moved on since the December 31st deadline, and what observations are being seen by the payments ecosystem so far in regards to exemptions and authentication.

Ekata – Optimizing Risk Models to Balance Fraud Prevention and Customer Experience

Common Sense Virtual Roundtable

Our attendees joined this roundtable of industry product experts to gain insights into third-party data implementation and other best practices to solve their identity verification challenges.

LivePerson – How Customer Care is Driving Revenue with Messaging Channels

Common Sense Virtual Roundtable

In this session, we covered how leading brands across every industry – HSBC, The Home Depot, and Delta Airlines and more – are leveraging messaging and AI to reimagine the way they connect with their customers.

Pypestream – How AI and automation are changing customer operations

Common Sense Virtual Roundtable

We discussed how companies are integrating AI into their customer operations to take pressure off CS while improving key CX metrics. The session was moderated by CX automation experts from Pypestream.

Khoros – Turn Multi-Channel Reality into an Omnichannel Experience

Common Sense Virtual Roundtable

An omnichannel customer experience is more than just acknowledging that customers interact with your business in different ways over time… it means listening to all of those interactions.

Infor – 5 Ways to Empower your People to Thrive in a New World of Work

Common Sense Virtual Roundtable

Our attendees joined Matthew Bragstad, head of Infor’s People Vision & Strategy, to discover ways you can empower your people to connect and collaborate to work smarter and to be their best, most productive selves.

Pypestream – Conversational AI: Build or Buy

Common Sense Virtual Roundtable

Conversational AI is hot, and your dev team may already be working on building some pilots. But should they? In this roundtable 10 CX and innovation leaders talked through the pros and cons of build vs. buy.

CyberMDX – Ensuring HIPAA Compliance

Common Sense Virtual Roundtable

In this session, we talked about recent updates to the HIPAA security rule and what the implications are for providers who don’t yet have a complete, updated inventory of all connected medical devices.

Confluent – Building New Products & Revenue with Event Streams Data

Common Sense Virtual Roundtable

We discussed how companies can turn real-time event streams data into new products and services and even prevent fraud before it occurs. Properly handled, event streams data can connect disparate legacy systems.

Khoros – On The Folly of Rewarding A while Hoping for B

Common Sense Virtual Roundtable

Brian Timmons, Khoros & a guest CX practitioner facilitated a discussion based on the classic academic paper by Steve Kerr. He asserts that your business is engaged in a practice that rewards…

Ekata – Holiday Shopping Trends: Learning from 2020 and Preparing for 2021

Common Sense Virtual Roundtable

Our participants joined this roundtable to learn what global eCommerce companies experienced during the holiday season & how we can prepare for 2021, to address challenges like order verification…

Ekata – PSD2 is live – Now What?

Common Sense Virtual Roundtable

In this roundtable, Ekata shared fresh merchant data gathered in the first month of the year which highlights prioritizing data intelligence to drive better risk decisions throughout the payments ecosystem.

RunSafe Security – How to Stop Customer Frustration About Patches

Common Sense Virtual Roundtable

In this session, we discussed how companies are proactively minimizing exposure to the biggest class of software vulnerabilities, providing ample time to apply and test the patch without the fire drill.

Informatica – Convergence of iPaaS and API

Common Sense Virtual Roundtable

We discussed, How to manage and monetize business assets by building/managing secure APIs to endpoints built on top of an app or data & How to build a flexible Orchestration layer across on-premise.

Topbox – The ̶G̶r̶a̶d̶u̶a̶l̶ Sudden Shift from Phones to Digital Customer Engagement

Common Sense Virtual Roundtable

Hear from your peers at companies like DoorDash, T-Mobile, and e.l.f. Cosmetics about how rapidly-changing consumer expectations in 2020 affected their strategies for serving and listening to their customers.