Topbox - NPS, Sentiment, and Brand Experience Score: Why You Need All Three
Common Sense Virtual Roundtable:

NPS, Sentiment, and VoC Analysis: Why You Need All Three

May 4th, 2021, Successfully held

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Presented by

Khoros

Here’s what we discussed:

For years Customer Experience (CX) was synonymous with NPS. Then Speech and Text Analytics complicated things by bringing customer sentiment and emotion into your CX equation. In this session, we discussed why the third leg of the stool – unstructured, conversational data from across communication channels – is required to understand root cause and generate actionable insights you can count on.

Moderated by 

Chris Stark
Director, Business Value at Khoros
LinkedIn

Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

How Topbox + Khoros works:

Topbox sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis.

• Aggregate all sources of customer contact and feedback.
• Classify each customer interaction with a taxonomy unique to your business.
• Visualize data down to the individual interaction in one application.
• Democratize access to data and insights across the organization.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

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