Topbox VRT - On The Folly of Rewarding A while Hoping for B
Common Sense Virtual Roundtable:

On The Folly of Rewarding A while Hoping for B

March 17th, 2021, Successfully held

Presented by


Here’s what we discussed:

In this session, Brian Timmons from Khoros and a guest CX practitioner facilitated a discussion based on the classic academic paper by Steve Kerr. He asserts that your business is engaged in a practice that rewards behavior in both customers and employees that is bad for your customer experience, your bottom line, or even worse, both!

Moderated by 

Brian Timmons
Vice President of Sales at Khoros

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

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