Sofitel Sydney Wentworth


Conversational
AI Conference

PRESENTED BY
Vonage
24th August 2023, 12:00 - 17:00 Sydney Time

A Half Day Conference at Sofitel Sydney Wentworth


Conversational AI Conference

PRESENTED BY
Vonage

24th August 2023,
12:00 – 17:00 Sydney Time

A Half Day Conference
at Sofitel Sydney Wentworth

What will we discuss?

Conversational AI is a powerful tool that can help you improve your customer satisfaction and drive revenue growth. It can help you free up your customer service agents to focus on more complex issues, leading to faster resolution times, improved accuracy, and a more personalized customer experience.

Join us for a thought-provoking event where we bring together industry leaders, researchers, and experts, to explore how Conversational AI can deliver personalised and contextually relevant interactions that chatbots cannot.

Delegates will gain insights into case studies, best practices, and innovative approaches for scaling conversational AI and leveraging Vonage APIs. They will also acquire actionable strategies to harness the full potential of conversational AI and Vonage APIs, empowering their organizations to achieve transformative business outcomes.

WHO SHOULD ATTEND

This conference is designed for 25 CX Data leaders from leading companies in Sydney.

AGENDA

12:00 – 13:00

Registration & Lunch

13:00 – 13:05

Welcome by Vonage

Speaker:

Sunny Rao
Senior Vice President and General Manager, Asia Pacific Region, Vonage

13:05 – 13:30

Thought Leadership: Conversational AI – The Vision

Speaker:

Lee Yearsley
CEO and Co-Founder of A·kin

13:30 – 14:00

Vonage Overview + Keynote

14:00 – 14:45

Fireside Chat

How Conversational AI is Driving Revenue Growth and Customer Satisfaction

Talking points:
  • How integrating Vonage APIs such as Voice, Messaging and Video can unlock the power of conversational AI to drive customer engagement, boost conversion rates, and foster revenue growth by providing seamless, human-like interactions tailored to individual preferences.
  • The key ingredient conversational chatbots should have for human-like interactions.
  • Advances in natural language processing, contextual understanding, voice and video-enabled AI assistants, and integration strategies.

Panelist:

Sunny Rao
Senior Vice President and General Manager, Asia Pacific Region, Vonage

14:45 – 15:00

15 Mins Break

15:00 – 15:45

Demo + Case Study

Panelists:

Mark Berkeland
Senior Solutions Engineer, Vonage
Raj Shah
National Key Account Manager-ANZ, Vonage
Mark Smith
Key Account Director – ANZ – Communication APIs, Vonage

15:45 – 16:15

AMA – Ask Me Anything

16:15 – 17:00

Happy Hour & Cocktail

Lunch at Sofitel Sydney Wentworth

Sofitel Sydney Wentworth

61, 101 Phillip St, Sydney NSW 2000, Australia

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VENUE & REGISTRATION

Sofitel Sydney Wentworth

61, 101 Phillip St, Sydney NSW 2000, Australia

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    WHAT PEOPLE ARE SAYING

    About Common Sense Conferences

    Common Sense Conferences are produced by BuyerForesight, a global marketing services and research firm with offices in Singapore, USA, The Netherlands and India.

    Since 2019 Common Sense conferences have hosted more than 325 events focused on a wide variety of topics from Customer Experience to Data & Analytics. Learn more at commonsense.events.

    Questions our invited guests often ask us

    General Conference

    Launched in 2019, Common Sense Conferences attract executive thought leaders from around the globe for conversation with peers and industry experts to promote innovation and growth. All Common Sense events share a “Less Presentation, More Conversation” theme because the last thing anyone needs is more heavy-handed sales pitches masquerading as “thought leadership”.

    Common Sense Conferences are produced by BuyerForesight, a 100-person marketing services company with offices in the US, India, Singapore, Australia, the United Arab Emirates, and the Netherlands.

    We produce executive thought leadership events worldwide.

    We emphasize conversation over presentation. We carefully vet every prospective participant to ensure they will both contribute and get value from each event.

    We have offices in Singapore, Kolkata, Bangalore, Sydney, Dubai, Amsterdam, and Duluth, Minnesota.

    Attend to learn and network with industry experts and executive peers.

    For half-day conferences, expect 30-35 participants and 5-6 sponsors.

    For full-day conferences, expect 55-60 participants and 8-10 sponsors.

    There are no current plans to invite media to upcoming conferences.

    Sessions will be recorded.

    Sessions will not be broadcast or made available for public viewing.

    Yes.

    Our business model relies on our participants being decision makers on behalf of their company, with control of a budget, buying authority, need for solutions and a timeline for purchase of those solutions within 12 months.

    Logistics

    Qualified participants pay nothing to attend.

    Common Sense Conferences will arrange and pay for air travel, hotel, and meals during the event for all qualified participants. Meals outside of the conference are not included. For some events we may offer either a car service or paid parking at the venue, but in general we expect participants to cover those costs for themselves.

    You’ll need to complete a qualification form.

    You can register here

    No. However, we request that you make a serious effort to find a colleague in your organization with similar qualifications to participate instead of you or take a meeting with at least 3 of our sponsors.

    You should plan to arrive in time to join us for cocktails (multi-day conferences), or during the designated registration time prior to sessions beginning (1-day or half-day conferences).