What will we discuss?
Organizations around the world are striving to deliver the ultimate consumer experience, strengthen brand value, and boost efficiency. The pathway to achieving these objectives is revealed by three pivotal breakthroughs: a unified interaction-centric platform, a convergence of rich CX capabilities, and an AI purpose-built for CX.
Join us to hear stories of how companies are successfully implementing AI in CX. We’ll discuss practical use cases for enhancing customer interactions and satisfaction, and innovative strategies to meet and exceed customer expectations. By the end of this session, you will understand the critical role of AI in acquiring new customers, retaining existing ones, and elevating the overall customer journey.
Some questions we’ll discuss:
- What are the implications for choosing AI today?
- Why does CX-specific AI outperform general-purpose AI tools?
- How are companies deciding where and when to integrate AI into their CX journey? What are the opportunities and risks?
- How are CX leaders making the case to executive leadership about investing in AI?
Enjoy networking and sharing insights, challenges, and strategies for integrating AI into your customer experience ecosystem with experts from CXone and executive peers.
WHO WILL ATTEND
This conference is designed for 25 senior leaders from leading companies in Manila.
AGENDA
17:00 – 17:30
Arrival & Check-in: Setting the Stage
17:30 – 17:35
Opening Address
17:40 – 18:00
Keynote Session by NICE
18:00 – 18:45
Roundtable Discussion
18:45 – 19:15
Wine Experience
19:15 – 20:30
Networking Dinner and Continued Discussion
20:30 – 21:00
Happy Hour & Closing
Solution Expert
Vice President, Portfolio Sales Engineering – International at NICE
Mark Harington is the Vice President of Portfolio Sales Engineering at NICE. Having worked at NICE since 2007, Mark is responsible for managing a multidisciplinary team of Enterprise architects’ and Technology consultants, creating solutions across Analytics, Customer Journey, Automation and AI.
He works with organization across APAC and EMEA helping them to reimagine the role of technology to drive human centricity and engagement, accelerating AI adoption & Data monetization to fuel growth and driving innovation at scale. Has a proven track record of delivering transformative programs for enterprises not just to outrun technology disruptions but completely reinvent themselves.
Dinner at Grand Hyatt Manila
VENUE & REGISTRATION
Grand Hyatt Manila
8th Avenue, Corner 35th St, Taguig, 1634 Metro Manila, Philippines
TALK TO US
About Common Sense Conferences
Common Sense Conferences are produced by BuyerForesight, a global marketing services and research firm with offices in Singapore, USA, London, The Netherlands, Dubai, and India.
Since 2019 Common Sense conferences have hosted more than 2000 events focused on a wide variety of topics from Customer Experience to Data & Analytics to Security & Risk. Learn more at commonsense.events.