H2O – What it Really Takes to Scale AI Initiatives Across the Business
Common Sense Network & Learn
Businesses and governmental organizations are increasingly viewing artificial intelligence (AI) as a required technology, both to compete and win in the marketplace and to meet increasing citizen demands.
Ekata – When KYC Isn’t Enough: Using Machine Learning and Digital Identity Data to Improve Conversion
Common Sense Network & Learn
The KYC/Identity Verification processes at many financial services companies result in a poor customer experience, yet still allow too many fraudsters to open accounts…
EIS – Innovation and Underwriting to Dine Out on Data
Common Sense Network & Learn
Insurers, whether Life or P&C, will thrive in direct proportion to how well they leverage customer data. In P&C, building strong customer relationships has far better ROI than price-walking and bait-and-switch tactics.
Bloomreach – Breaking Down Silos: How to Effectively Activate your Customer Data
Common Sense Network & Learn
Customer data is crucial to providing a personalized CX that drives retention and brand loyalty. But while many enterprises have invested a lot of time and money into customer data management…
WhiteSource – Addressing Gaps in Cyber Resilience
Common Sense Network & Learn
At this dinner we discussed issues like open Source security and compliance management, integrating SAST with your DevOps and CI/CD pipeline, addressing Open source technical debt etc…
Google – Cloud Security and the Art of the Possible
Common Sense Network & Learn
Cloud services have matured over the last 10+ years. With significant effort invested in securing the Cloud, attention is now on ensuring that cloud customers are secure in using the Cloud…
Ekata – Reducing Promo Abuse Saves More than Money
Common Sense Network & Learn
In this session, we discussed how Identifying the abuse early in the transaction process can help eliminate some of the less obvious fraud costs for many merchants, without creating new obstacles for good customers.
Bloomreach – How B2B Businesses Can Stand Out and Create the Best Customer Experiences
Common Sense Network & Learn
A trap many B2B leaders fall into is emphasizing the need to be “as good as” some other well-known e-commerce company. But that line of thinking means you’re only ever playing catch-up…
Ekata – How to Elevate your Customer Experience while Fighting Fraud
Common Sense Network & Learn
In this roundtable discussion, we met other industry leaders to discuss current challenges, post covid trends, and shared ideas around user experience, and solutions for your industry’s unique circumstances.
WhiteSource – Addressing Gaps in Cyber Resilience
Common Sense Network & Learn
At this dinner we discussed issues like integrating SAST with your DevOps and CI/CD pipeline, encouraging collaboration between software developers and your security team etc…
EIS – Compelling data to support the value of Customer360
Common Sense Network & Learn
Why don’t insurance companies focus on building strong customer relationships rather than engaging in price-walking and bait-and-switch tactics? Do current IT systems hinder this focus?
SolarWinds – Transforming IT Ops with Full Stack Visibility
Common Sense Network & Learn
The IT tools exist in silos and provide limited visibility leading to conflicting sources of truth and delays in problem resolution. So how does one ensure continuous proactive monitoring and management of their full IT stack?
Uniphore – Let’s Converse in Conversational Artificial Intelligence (AI) and Automation
Common Sense Network & Learn
In this roundtable, we discussed the impact of the challenges and how automation and AI can enhance the agent and customer experiences while remaining engaged with the customer…
Xtremax – Lunch & Data Strategy – The Foundation for Controlling your AI Risk
Common Sense Network & Learn
A big part of this problem has to do with having fragmented data caused by the lack of the right technologies to enable data insights. Data fragmentation creates significant problems for AI applications that rely on clean data.
EIS – Compelling Data to Support the Value of Customer360
Common Sense Network & Learn
Why don’t insurance companies focus on building strong customer relationships rather than engaging in price-walking and bait-&-switch tactics? Do current IT systems hinder this focus?
Ekata – Challenger Banks: The Key to Managing Fraud Risk
Common Sense Network & Learn
We discussed, increased fraud which challenger banks currently face, and best practices to effectively combat risk within the industry whilst maintaining a frictionless experience for their customers…
SolarWinds – Transforming IT Ops with Full Stack Visibility
Common Sense Network & Learn
The IT tools exist in silos and provide limited visibility leading to conflicting sources of truth and delays in problem resolution. So how does one ensure continuous proactive monitoring and management of their full IT stack?
New Relic – Lessons From Agile Customer Experience Innovators
Common Sense Network & Learn
What lessons have the past 2 years showed you about building agile, customer-focused digital experiences? Join us for a private luncheon to discuss with experts from New Relic.
Epsilon – Competing in the Attention Economy
Common Sense Network & Learn
In this session, we delve into ways innovative engagement programs can help consumer-facing companies in industries as varied as banking, retail, financial services & insurance leverage trust & build loyalty with younger customers.
EIS – Rejoignez la révolution de l’écosystème Insurtech
Common Sense Network & Learn
Comment les assureurs établis dans le monde transforment-ils leurs principales plateformes d’assurance pour offrir une expérience client numérique à haut débit dans toutes les branches d’assurance et tous les pays?
EIS – Join the Insurtech Ecosystem Revolution
Common Sense Network & Learn
How are established insurers in France and worldwide transforming their core insurance platforms to deliver a high-velocity digital customer experience across lines of insurance and countries?
Ekata – Creating a Frictionless and Fraud Free Customer Onboarding Experience
Common Sense Network & Learn
In this virtual roundtable session, the participants discussed what tools are available and what processes have been implemented by you to combat emerging fraud and friction problems?