I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
What the Best-performing Financial Services Institutions in Asia are Doing Better
20th September 2022, 15:30 - 18:00 MYT, Successfully held
What the Best-performing Financial Services Institutions in Asia are Doing Better
Networking & Tea at
The St. Regis, Kuala Lumpur
20th September 2022, 15:30 - 18:00 MYT, Successfully held
Here’s what we discussed:
Business leaders in the Malaysian financial services sector should take note! IDC Financial Insights has unveiled its most recent research into what defines highly-performing organizations in this digital era. The research shows that among banks and insurers that show great financial performance, the long-standing goals of cost management, business scalability, resiliency, agility and flexibility remain their focus. But the ideal metrics and benchmarks for each of these goals have changed.
Presented by
Will 2023 challenge the Malaysian banks and insurers as they pursue these new standards?
- Cost management is not just about cost-reduction but the management of inputs for a scalable and resilient business
- Scalability is about meeting demand for digital services with the timely provisioning of technology resources
- Resiliency metrics: Uptime, Availability, Security and Measurement of Performance
- Improving business responsiveness with operational flexibility and agility
- Banking-as-a-Service (BaaS): reality or new paradigm
- Sustainability Agenda for the Malaysian financial services sector
Tea at The St. Regis, Kuala Lumpur
The St. Regis,
No 6, Jalan Stesen Sentral 2,
Kuala Lumpur Sentral,
50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
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Agenda
15:30 – 16:00
Welcome & Registration
16:01 – 17:00
Roundtable Discussion with Tea & Appetizers
17:01 – 17:30
Networking & Appetizers
17:31 – 18:00
Closing
Analyst
Co-Hosts
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The St. Regis.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
