2021 Customer Expectations Report by Gladly
Common Sense Research Q&A:

2021 Customer Expectations Report by Gladly

February 25th, Successfully held

Presented by

Gladly

Here’s what we discussed:

Customer expectations shifted massively in 2020 as purchasing moved online in response to the pandemic. Gladly’s 2021 customer expectations research gets at the heart of what that means for your customer interactions going forward.

Some questions we answered:

  • How do customers prefer to interact with customer service reps while shopping online with a brand?
  • What channels do customers prefer when shopping online with a brand?
  • What are the macro trends in customer expectations and where are the biggest shifts?

Moderated by 

Andy Knosp
Head of Solutions Consulting at Gladly
LinkedIn
Research Q&A

Participation in the Research Q&A is free of charge to qualified attendees. Once you’ve completed our registration form, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

Other active events

Talk to Us









    This site is protected by Invisible reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Receive Upcoming Event Notifications
    Find out about upcoming events you or your team may want to attend.
    SUBMIT
    By hitting submit, you agree to receive important updates from Common Sense.