I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
23rd February 2023, 11:30 - 14:00 SGT
Creating Customer Delight with Social Media in 2023
Networking Lunch
at Zafferano, Singapore
23rd February 2023,
11:30 - 14:00 SGT
Presented by
Here’s what we discussed:
Meltwater spoke with 250 marketing & communications professionals in APAC to understand how organisations are leveraging data, talent, and technology to strengthen their digital marketing transformation in 2023.
They will share some of those findings in this roundtable luncheon event.
Some of the trends uncovered in this new research:
- Influencer marketing will continue its rapid growth
- Organisations will invest further in encouraging their employees to take part in social selling, driving employee advocacy
- People, platform, process, purpose – where are companies investing in 2023 and why?
Meltwater will also share key learnings from its APAC clients such as:
- Integrating social media and CX to delight customers
- Social e-com best practices
- Impact of social media on brand health and CX journey
- Optimising future campaigns by using social media for market research
Lunch at Zafferano, Singapore
Zafferano
10 Collyer Quay, Level 43, Singapore 049315
View on map
Agenda
11:30 – 11:45
Welcome and Registration
11:45 – 12:00
Roundtable Discussion
12:00 – 13:00
Discussion & Lunch
13:00 – 13:20
Networking
13:20 – 14:00
Closing
Solution Expert
Senior Director and Partner at Meltwater
Mimrah Mahmood is the Senior Director and Partner at Meltwater. With over 20 years of experience in digital media, he helps organisations to create best-in-class frameworks for PR and Marketing reporting. As the main point person for global companies in APAC, he advises leading companies on data tracking, social analytics, and competitive intelligence.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Zafferano.
We will follow COVID guidelines mandated by the government and the Venue.
Register to Attend
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
