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global event calendar

Common Sense Virtual Roundtable

In this session, we discussed data siloes, survey fatigue, and how to create a unified view of their customers to drive better collaboration internally and deliver on the promise of customer data.

Common Sense Virtual Roundtable

In this roundtable, RIAs discussed how they are engaging clients with ESG across the social and political spectrum. This session was moderated by values based investing pioneers OpenInvest.

Common Sense Virtual Roundtable

In this roundtable session, we discussed how companies are engaging customers post sale to create enduring brand loyalty with genuine personalization. What tactics and channels are most effective?

Common Sense Virtual Roundtable

In this session, we discussed how Operational Intelligence is being applied at providers across North America to track, assess and protect tens of thousands of connected devices per hospital.

Common Sense Virtual Roundtable

We discussed how the SCA story has moved on since the December 31st deadline, and what observations are being seen by the payments ecosystem so far in regards to exemptions and authentication.

Common Sense Virtual Roundtable

Our attendees joined this roundtable of industry product experts to gain insights into third-party data implementation and other best practices to solve their identity verification challenges.

Common Sense Virtual Roundtable

In this session, we covered how leading brands across every industry – HSBC, The Home Depot, and Delta Airlines and more – are leveraging messaging and AI to reimagine the way they connect with their customers.

Common Sense Research Q&A

We discussed how do customers prefer to interact with customer service reps while shopping online with a brand? & What channels do customers prefer when shopping online with a brand?

Common Sense Research Q&A

We’re living in times of fast, dramatic change for banks. Customers now have expectations of “Uber-like” access to products and services, but it’s tough for banks to be as agile as upstart Fintech competitors.

Common Sense Virtual Roundtable

We discussed how companies are integrating AI into their customer operations to take pressure off CS while improving key CX metrics. The session was moderated by CX automation experts from Pypestream.

Common Sense Virtual Roundtable

An omnichannel customer experience is more than just acknowledging that customers interact with your business in different ways over time… it means listening to all of those interactions.

Common Sense Virtual Roundtable

Our attendees joined Matthew Bragstad, head of Infor’s People Vision & Strategy, to discover ways you can empower your people to connect and collaborate to work smarter and to be their best, most productive selves.

Common Sense Virtual Roundtable

Conversational AI is hot, and your dev team may already be working on building some pilots. But should they? In this roundtable 10 CX and innovation leaders talked through the pros and cons of build vs. buy.

Common Sense Virtual Roundtable

In this session, we talked about recent updates to the HIPAA security rule and what the implications are for providers who don’t yet have a complete, updated inventory of all connected medical devices.

Common Sense Virtual Roundtable

We discussed how companies can turn real-time event streams data into new products and services and even prevent fraud before it occurs. Properly handled, event streams data can connect disparate legacy systems.

Common Sense Virtual Roundtable

Brian Timmons, Khoros & a guest CX practitioner facilitated a discussion based on the classic academic paper by Steve Kerr. He asserts that your business is engaged in a practice that rewards…

Common Sense Virtual Roundtable

Our participants joined this roundtable to learn what global eCommerce companies experienced during the holiday season & how we can prepare for 2021, to address challenges like order verification…

Common Sense Virtual Roundtable

In this roundtable, Ekata shared fresh merchant data gathered in the first month of the year which highlights prioritizing data intelligence to drive better risk decisions throughout the payments ecosystem.

Common Sense Virtual Roundtable

In this session, we discussed how companies are proactively minimizing exposure to the biggest class of software vulnerabilities, providing ample time to apply and test the patch without the fire drill.

Common Sense Virtual Roundtable

We discussed, How to manage and monetize business assets by building/managing secure APIs to endpoints built on top of an app or data & How to build a flexible Orchestration layer across on-premise.

Common Sense Virtual Roundtable

Hear from your peers at companies like DoorDash, T-Mobile, and e.l.f. Cosmetics about how rapidly-changing consumer expectations in 2020 affected their strategies for serving and listening to their customers.

Common Sense Virtual Roundtable

Disruptive digital-only competitors in banking, insurance, retail, and healthcare use slick mobile apps and useful websites to grab market share from established firms. In this virtual roundtable for 10 CX leaders.

Common Sense Virtual Roundtable

In this virtual roundtable we discussed, Machine Learning v Manual Review, the impact of PSD2 SCA and the challenges of opening up to a new market. This is NOT a webinar or any kind of one-way presentation.

Common Sense Virtual Roundtable

Common Sense Product Experience Virtual Conference is a roundtable discussion focused on practical solutions to the product experience challenges brands and retailers face every day…