2021 Customer Expectations Report by Gladly
Common Sense Research Q&A
We discussed how do customers prefer to interact with customer service reps while shopping online with a brand? & What channels do customers prefer when shopping online with a brand?
Technisys – How Are Banks Preparing for Digital Disruption?
Common Sense Research Q&A
We’re living in times of fast, dramatic change for banks. Customers now have expectations of “Uber-like” access to products and services, but it’s tough for banks to be as agile as upstart Fintech competitors.