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2021 Customer Expectations Report by Gladly

Common Sense Research Q&A

We discussed how do customers prefer to interact with customer service reps while shopping online with a brand? & What channels do customers prefer when shopping online with a brand?

Technisys – How Are Banks Preparing for Digital Disruption?

Common Sense Research Q&A

We’re living in times of fast, dramatic change for banks. Customers now have expectations of “Uber-like” access to products and services, but it’s tough for banks to be as agile as upstart Fintech competitors.

Augment CXM – Quantifying the ROI of Premium Product CX

Common Sense Research Q&A

This Research Q&A focused on proprietary research conducted by BuyerForesight and AugmentCXM. We uncovered key drivers for quantifying ROI to CX initiatives for companies selling premium products.