Uniphore Converse

4th October, 12:00 - 17:00 Indochina Time

Network & Lunch Meet at Sofitel Saigon Plaza, Vietnam

Uniphore Converse
4th October,
12:00 – 17:00 Indochina Time

Network & Lunch Meet at Sofitel Saigon Plaza, Vietnam

What we will discuss at

Uniphore Converse

At Uniphore Converse 2022 – Vietnam Edition, we are unveiling the latest innovations in automation and conversational AI. Find out about how our partners and Uniphore are delivering the technology and strategies needed to accelerate key initiatives, improve customer retention, and drive revenue growth in today’s modern enterprise.

Hear from leading industry analysts and speakers around the future of CX

  • Discover new ways to build and enhance contactless relationships with customers
  • Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world
  • Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center

Who Should Attend

Uniphore Converse is designed for 40 CX leaders who are focused on managing customer operations and contact centers including Chiefs of Contact Center, VPs of Contact Center, Heads of Contact Center, Heads of Customer Experience/Engagement, Collections and KYC leaders from leading companies in Vietnam.

AGENDA

12.00 pm – 1.00 pm

Registration & Lunch

1:00 pm – 1:15 pm

Welcome by Uniphore

1.15 pm – 1.55 pm

Uniphore Keynote Session

CX in 2023 & Beyond in Vietnam: The next-gen Conversational AI & Automation for better CX

Insights disconnected from action aren’t very valuable. If insights from ingested data don’t feed back into operational systems like CRM or marketing automation, the insights either go unused or require massive manual effort. Modern cloud ecosystems and APIs are now at the point where this problem can be solved without a massive development effort.

In this keynote session Vijai will talk about how CX is shaping in 2023 in Vietnam and what the trend looks like.

Moderated by

Vijai-Shankar
UNiphore updated
Vice President Product & Growth Marketing at Uniphore

1.55 pm – 2.35 pm

Partner Session

Better together with Genesys – How to capture what Customers want?

Uniphore and Genesys together are at the forefrant of modern CX in Vietnam, enabling low-code/no-code capabilities with shared workflows across various Uniphore applications on a single platform with embedded RPA. Genesys will share how they are helping different industries create a positive experience all around.

Moderated by

Tom Tran
Genesys logo_694x2321
Senior Solutions Consultant at Genesys

2.35 pm – 2.55 pm

Break

2.55 pm – 3:30 pm

Panel Session

The Future of CX

Most CX & CS leaders are charged with creating experiences that are efficient, aligned with customer preferences, and create meaningful connections often by leveraging some form of AI or intelligent automation. Customers demand businesses to be more customer obsessed and that should reflect in all transformation projects. In this session, we will learn how we can shape the experience and how businesses are preparing for future.

3:30 pm – 4:15 pm

Case Study

Technology Update + Case Study + Q&A

In this session, Uniphore will provide few real world application and how the product solves some of the problem.

Moderated by

Trac Vuong
Senior Sales Engineer
at Uniphore
Veda Menon
Director – Sales
at Uniphore

4:15 pm – 5.00 pm

Happy hour, Cocktail & Lucky Draw

Lunch at Sofitel Saigon Plaza

Chic contemporary design and pure French style artfully blend to engender an atmosphere of refined elegance. From the soaring columns, marble floors and towering ceilings of our lobby to the sumptuous comfort and inspired décor of our rooms and suites, warmth and joie de vivre embrace you.

Sofitel Saigon Plaza

17 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh 700000, Vietnam

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VENUE & REGISTRATION

Sofitel Saigon Plaza

17 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh 700000, Vietnam

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