Striking a Balance: The Role of AI and Human Empathy in Member Engagement
Networking Dinner at
The Capital Grille,
New York
June 20th, 2024,
06:00 PM - 09:00 PM ET
Here’s what we’ll discuss:
As healthcare costs continue to rise, insurance payers and providers are pressed between increasing operational expenses. This squeezes margins and makes operational efficiency more crucial than ever.
The focus for healthcare has shifted towards improving member engagement as a strategic approach to foster preventative care and retention, thereby reducing long-term costs. However, they often grapple with legacy systems and insufficient data access, complicating personalized member outreach and efficient handling of peak call volumes during crucial periods like open enrollment.
This executive roundtable, hosted by ResultsCX, is designed specifically for executives charged with improving member engagement at scale in healthcare firms and payers. Paul Mango, Former HHS Deputy Chief of Staff for Policy and Board Member at ResultsCX will lead the session to explore effective strategies to overcome these industry-wide challenges, including the following:
- Strategies to Enhance Member Engagement to drive better health outcomes and retention.
- Navigating Operational Challenges
- Leveraging Technology to improve personalization of member communications and operational efficiencies
The dinner will provide a platform for open discussion, sharing of insights, and networking among peers facing similar challenges. Participants will leave with actionable strategies that leverage technology to enhance both member engagement and operational efficiency in a financially constrained environment.
Agenda
06:00 PM – 06:15 PM
Welcome
06:15 PM – 07:00 PM
Roundtable Discussion
07:00 PM – 08:30 PM
Dinner
08:30 PM – 08:50 PM
Networking
08:50 PM – 09:00 PM
Closing
Solution Experts
MD & CEO at ResultsCX
Former HHS Deputy Chief of Staff for Policy and Board Member at ResultsCX
Senior Vice President Relationship Management at ResultsCX
This is an executive peer group meeting for 10-12 senior leaders. We use a conversational, storytelling approach that works best when everyone participates.
Dinner at The Capital Grille, New York
The Capital Grille
120 West 51st Street · New York, New York 10020
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Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the venue.