Morton's The Steakhouse, New York


Striking a Balance:
The Role of AI and Human Empathy
in Member Engagement

Networking Dinner at Morton’s The Steakhouse, New York

June 20th, 2024, 06:00 PM - 09:00 PM ET

Striking a Balance: The Role of AI and Human Empathy in Member Engagement
Networking Dinner at
The Capital Grille,
New York

June 20th, 2024,
06:00 PM - 09:00 PM ET

Presented by

Here’s what we’ll discuss:

As healthcare costs continue to rise, insurance payers and providers are pressed between increasing operational expenses. This squeezes margins and makes operational efficiency more crucial than ever.

The focus for healthcare has shifted towards improving member engagement as a strategic approach to foster preventative care and retention, thereby reducing long-term costs. However, they often grapple with legacy systems and insufficient data access, complicating personalized member outreach and efficient handling of peak call volumes during crucial periods like open enrollment.

This executive roundtable, hosted by ResultsCX, is designed specifically for executives charged with improving member engagement at scale in healthcare firms and payers. Paul Mango, Former HHS Deputy Chief of Staff for Policy and Board Member at ResultsCX will lead the session to explore effective strategies to overcome these industry-wide challenges, including the following:

  • Strategies to Enhance Member Engagement to drive better health outcomes and retention.
  • Navigating Operational Challenges
  • Leveraging Technology to improve personalization of member communications and operational efficiencies

The dinner will provide a platform for open discussion, sharing of insights, and networking among peers facing similar challenges. Participants will leave with actionable strategies that leverage technology to enhance both member engagement and operational efficiency in a financially constrained environment.

Agenda

06:00 PM – 06:15 PM

Welcome

06:15 PM – 07:00 PM

Roundtable Discussion

07:00 PM – 08:30 PM

Dinner

08:30 PM – 08:50 PM

Networking

08:50 PM – 09:00 PM

Closing

Solution Experts

Rajesh Subramaniam
MD & CEO at ResultsCX
LinkedIn
Paul Mango
Former HHS Deputy Chief of Staff for Policy and Board Member at ResultsCX
LinkedIn
Jordan Armstrong
Chief Revenue Officer at ResultsCX
LinkedIn
Jim Gallagher
Vice President, Partnership Solutions at ResultsCX
LinkedIn

This is an executive peer group meeting for 10-12 senior leaders. We use a conversational, storytelling approach that works best when everyone participates.

Dinner at Morton’s The Steakhouse

Morton’s The Steakhouse
136 Washington St, New York,
NY 10006
Meeting room – Boardroom B

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Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the venue.

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