Loyalty Labs Workshop

Sydney – 31st May, Melbourne – 2nd June, Brisbane – 3rd June

10.30 AM – 2.00 PM

Loyalty marketing programs are increasingly falling into 2 categories:
One, that customers are indifferent to.
The other, where they choose to remain engaged.

While reward points are still at the core, those points now need to facilitate meaningful VALUE exchange. Every customer who buys from you or has ever bought from you has value. One person gives you sporadic but high value purchases, another buys frequently. While yet another sends all their friends to buy from you.

As a savvy loyalty marketer who designs valuable, hardworking programs, no one understands the opportunity better than you.

Reserve a seat to co-create the next-gen loyalty program with your peers and industry experts at the

Epsilon Loyalty Labs

Workshop Moderators

Vice President, Loyalty Strategy at Epsilon

Brad is a strategic marketing leader with a passion for customer retention and loyalty. Brad has been helping brands around the globe with his unique combination of technical background and strategic marketing experience, leading several marketing teams and programs. He is much in demand with marketers for his ability to design programs and experiences from the customer perspective that drive proven results.

Collin Larijani
Sr. Director, Solution Consulting at Epsilon

Collin has over a decade of experience within Epsilon – building our Value Led Loyalty Solutions, he is currently responsible for Solution Consulting in the APAC region while being based in Sydney. With a remit to understand, clarify, define and support clients across all industries using his many years of expertise as both a practitioner and consultant. He is a storehouse of knowledge and a proven thought leader in the loyalty space.

What to expect

Unlock a richer, ‘always-on’ picture of user preferences.
Activate campaigns to meet customers when and where it matters the most.
Optimize in real time to increase your customer lifetime value.
Transform loyalty marketing from a CRM function to a brand advocacy program.

Why you should join

Epsilon Loyalty Labs brings together industry experts, to enable modern marketers like you to co-create the science of value exchanges and turn consumers into passionate advocates!


10:30 am – 11:00 am Sydney Time

Reception, welcome, Meet your peers

11:00 am – 12:30 pm Sydney Time


12:30 pm – 1:30 pm Sydney Time

Lunch and Networking

1:30 pm – 2:00 pm Sydney Time


The Langham, Sydney
89-113 Kent St, Millers Point NSW 2000, Australia

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10:30 am – 11:00 am Melbourne Time

Reception, welcome, Meet your peers

11:00 am – 12:30 pm Melbourne Time


12:30 pm – 1:30 pm Melbourne Time

Lunch and Networking

1:30 pm – 2:00 pm Melbourne Time


The Langham, Melbourne
1 Southgate Ave, Southbank VIC 3006, Australia

View on map

10:30 am – 11:00 am Brisbane Time

Reception, welcome, Meet your peers

11:00 am – 12:30 pm Brisbane Time


12:30 pm – 1:30 pm Brisbane Time

Lunch and Networking

1:30 pm – 2:00 pm Brisbane Time


Hilton Brisbane
190 Elizabeth Street, Brisbane, QLD-4000, Au

View on map


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