I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Kimberly Carpenter
Director, Large Business Customer Experience, NRG Energy
Making DE&I in Financial Services a Priority in 2022
November 18th, 2021, Successfully held
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We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
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Here’s what we discussed:
As an HR leader in financial services, your job has never been harder. Attracting and retaining diverse talent, promoting a culture of equity and inclusion, and improving employee health well-being: What once were big challenges may now feel more like mission impossible. In a transformed world, you need new ways to support parents and underrepresented racial groups.
For many organizations, new approaches to family benefits are the key to supporting vulnerable populations and building a healthy, diverse workforce.
Our participants joined us for a discussion about the role family benefits can play in helping your organization address complex workforce challenges and thrive in times of unprecedented uncertainty and change.
Here is what we learned:
Mary Mbiya, Diversity & Inclusion Director, Flagstar Bank
• Mary is interested in this session because she wants to know how she can be more efficient, and that Flagstar Bank is making a process with its 5 pillars in an effective way.
• Flagstone Bank has an employee resource group that is mostly made up of women but led by a man. Women managers tend to be the most effective because they are most used to taking care of others.
• People in your organization need the ability to be great parents and still be great employees. When you look at the whole person, they discovered they needed to create an employee assistance band for families to be able to help their children financially.
• Flagstar Bank offers the same benefits across the board to all employees, whether they work in the office or the field.
• Managers have to play a role in communicating changes in benefits.
• When they do a gap analysis report and the identify opportunities that exist, they try to prioritize what other DE&I benefits they can offer.
• DE&I is all about deliberateness but who are you overhearing and under-hearing? In a virtual environment, it’s now a level playing field. They were able to quickly navigate the virtual space quickly.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Maven Clinic:
Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility, pregnancy, and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company’s #1 Most Innovative Health Company and has supported more than 10 million women and families to date.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Ryan Smith
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Nicholas Zeisler
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Sabrina Sexton
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
