I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

It is more important than ever for financial institutions to stay vigilant in their efforts to predict and combat fraud.
With war in Ukraine, continued inflation, and the potential of a recession still looming, the economic outlook is murky at best. And we know that during times of economic uncertainty, individuals and organizations are more likely to engage in fraudulent activities for three primary reasons: increased financial pressure, increased opportunity, and increased rationalization that it’s OK to commit fraud. In fact, online fraud increased by 87.5% in the 12 months following the start of the Great Recession.
Ian Li is a Director of Financial Services & Payments at Ekata. In his role, Ian works directly with Ekata’s largest customers across banking and fintech to help them leverage Ekata’s data to improve their onboarding processes and reduce risk and fraud. Ekata, a Mastercard company, currently has over 2,000 customers globally, including companies like Experian, Klarna, Coinmama, and many more.
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I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.