Common Sense Virtual Roundtable:

Can Chatbots Truly Be Personalized?

November 2nd, 2021, Successfully held

Presented by

Here’s what we discussed:

Most bots are considered anything but personal. What have companies done in 2021 to create customer service automation that feels personal? How is modern CS automation creating happiness instead of frustrated customers typing “representative” into a chatbot window? How are companies ensuring we don’t forget the “intelligence” part of AI?

Solvemate CEO, Erik Pfannmöller led a small group of CX and Customer Support leaders in a discussion of these and more questions. We also talked about how recent advances in bot technology are driving even more value from companies’ investment in Zendesk.

Moderated by

Erik Pfannmöller

CEO, Solvemate

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.