I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Harmonizing CX Across the Entire Customer Journey in FinTech
October 6th, 2021, Successfully held
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Here’s what we discussed:
It’s easy for brands to declare who they are, what they do, and why they do it—their brand promise. Proving it is much harder to do.
To deliver on this promise—best-in-class customer support, putting the customer first, or providing customers with an exceptional service— FinTech brands need the harmonization of CX across the end-to-end customer journey.
Siloed departments and data ecosystems make this difficult. Holistic CX relies on your brand’s ability to optimize the conversion funnel, from marketing, to support, to sales. And to do this, you need a tool that can capture and contextualize customer data quickly into proactive brand interactions.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Ada:
Ada is a computer software company that features a chatbot-based platform that helps enterprise businesses to automate customer experience. Its platform operates through both web and mobile machine learning engine that reduces support volume and empowers customers to find answers on their own.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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