Customer expectations across banking, insurance, and telecom are rising faster than most enterprises can adapt. Despite omnichannel platforms and a proliferation of bots, too many interactions still feel generic, disconnected, or hard to evaluate. The missing link? An intelligence layer that can understand intent, emotion, and context—and do it consistently at scale.

Today’s most forward-thinking contact centers are beginning to leverage AI across the entire call journey, before, during, and after each interaction. Strategic use of AI drives greater efficiency, elevates customer experience, and generates actionable insight that teams can actually use.

Join Verint and a select group of CX, CIO, CTO, CDO, and digital transformation leaders for a deep dive into what next-generation customer experience looks like in practice.

We’ll explore how Indonesian enterprises can create a unified view of sentiment across channels, keep conversational AI continuously trained and updated, and apply data-driven approaches to personalization without adding operational burden.

This closed-door session is designed to spark strategic conversations around where AI can create measurable impact today, and how to prepare your CX stack for what’s coming next.