Presents
WHAT WE WILL DISCUSS
The centerpiece of your customer experience is mobile.
The majority of email opens, web browsing, video and content consumption, and their experience with you service and support functions happen on mobile. Given that—are you meeting them there in the right way?
Today’s customers expect seamless interactions on their terms, whether through text messaging, voice calls, email, or video. But delivering a consistent, high-quality mobile customer experience (CX) comes with challenges: balancing personalization with efficiency, managing multiple channels, and ensuring every touchpoint adds value.
Join a select group of executives for an open, peer-led discussion on the realities of mobile customer experience. This is not a sales pitch—it’s a chance to share experiences, tackle common challenges, and explore solutions with industry leaders facing the same issues. Discussion topics include:
- How to navigate customer preferences across mobile channels (text, voice, email, and more)
- Balancing automation with the human touch in mobile interactions
- Breaking down silos to create a unified customer experience
- Overcoming operational and technology hurdles to improve mobile engagement
- The move towards two-way conversational messaging experiences fueled by AI.
This is your opportunity to connect with peers, exchange insights, and walk away with fresh ideas for optimizing your mobile strategy. Let’s talk about what’s working, what’s not, and where we go from here.
AGENDA
6:00 PM – 6:15 PM
Welcome
6:15 PM – 7:00 PM
Roundtable Discussion
7:00 PM – 8:00 PM
Dinner
8:00 PM – 8:20 PM
Networking
8:20 PM – 8:30 PM
Closing
SOLUTION EXPERT
Michael Ahearn
Vice President Customer Development & Strategy, Sinch
Michael helps enterprises, brands, marketing agencies, media companies and technology providers formulate breakthrough mobile messaging strategies and customer communications solutions.
A pioneer for mobile marketing in the US with 15 years’ experience in mobile customer interaction, Michael has helped Fortune 500 companies and brands across every industry vertical shape their strategic marketing and business operations in the mobile channel.
Co-founder of one of the first mobile marketing platforms in North America in 2004, Michael has served on the Board of Directors of the Mobile Marketing Association and is currently a co-chair on the MMA RCS Messaging Committee.
