A Virtual Chocolate Tasting Session
AI & CIAM:
Turning Invisible Security
into a Competitive Advantage
Presented by
WHAT WE DISCUSSED
Participants joined our AI & CIAM Chocolate Tasting Roundtable, a virtual experience blending rich flavors with richer insights from Ping Identity. Participants learnt how leading enterprises are using AI to turn identity from a login challenge into a loyalty advantage.
Participants explored how AI strengthens Customer Identity and Access Management (CIAM) through adaptive authentication, behavioral biometrics, and real-time fraud detection that protect customers without slowing them down.
Discussion highlights included:
- Applying AI across authentication, onboarding, fraud prevention and account/passkey recovery. Bringing AI/Identity Proofing to the call center
- Balancing frictionless experiences with robust security
- Detecting synthetic identities and deepfakes before they cause damage
- Using GenAI and large language models to enable conversational, context-aware authentication
Participants left with a clear roadmap for making security invisible and customer trust measurable—all while enjoying a curated flight of artisan chocolates delivered to their door.
AGENDA
3:00 PM – 3:10 PM
Session & Participant Intro
3:10 PM – 3:30 PM
Guided Chocolate tasting by an expert
3:30 PM – 4:20 PM
Interactive discussion on the topic
4:20 PM – 4:30 PM
Closing
SOLUTION EXPERTS
Dir. CIAM Product & Solutions Marketing at Ping Identity
Rich Keith is a proven marketing leader in identity, cybersecurity, PAM, and AI/ML with over 20 years of experience in SaaS customer and workforce identity management, AI/ML recommendation systems, big-data analytics, and email security. He has successfully launched multiple AI-driven cybersecurity solutions, leveraging customer insights to shape product roadmaps and drive revenue growth. A sought-after speaker at global cybersecurity events, he is also a published researcher in academic and industry journals. Rich Keith holds a master’s degree in Computer Science from California State University, Chico.
Chief Technology Officer at Indigo Consulting Technologies
Nicolas Seigneur is the Chief Technology Officer at Indigo Consulting Technologies, where he leads the company’s identity and security architecture. With over 15 years at Indigo, Nicolas has been instrumental in delivering large-scale IAM programs across CIAM, PAM, and Zero Trust. He brings deep technical expertise, a practical mindset, and a passion for turning complex security challenges into scalable, business-driven solutions.