The $5.3B Digital Reliability Crisis:
How C-Suite Leaders Are Using Agentic AI to Protect Market Share and Meet Regulatory Demands

Australian enterprises face an unprecedented digital reliability crisis that’s directly impacting bottom lines: $5.3 billion in economic losses and 72% of customers ready to switch providers after a single incident. With regulatory pressure intensifying from APRA, ASIC, and ACCC, operational resilience has shifted from IT concern to boardroom imperative.

This exclusive C-suite roundtable addressed the strategic challenge facing Australian decision-makers: how to leverage Agentic AI and secure automation to protect market share, ensure regulatory compliance, and maintain competitive advantage in an increasingly unreliable digital landscape.

Strategic Business Imperatives:

• Protecting Revenue and Market Position:
  With trust declining across telecommunications (29%), banking (25%), and retail (19%), market leaders are using Agentic AI to achieve 60% faster incident resolution whilst maintaining the transparency that 97% of Australian consumers now demand. Learn how operational excellence directly translates to customer retention and revenue protection.
• Meeting Regulatory and Compliance Requirements
  Navigate evolving APRA, ASIC, and ACCC requirements for operational resilience with AI-driven frameworks that provide audit-ready documentation, automated compliance reporting, and proactive risk management. Discover how leading organisations are turning regulatory compliance into competitive advantage.
• Future-Proofing Digital Operations Through Intelligent Automation
  As 30%+ of Australians expect incidents to increase across all sectors, traditional reactive approaches are no longer viable. Experience how Agentic AI transforms operational workflows through autonomous decision-making, predictive analytics, and intelligent orchestration—reducing customer impact whilst maintaining strategic oversight.
• Leveraging Digital Reliability Research for Strategic Advantage
  Access exclusive insights from PagerDuty’s comprehensive Digital Reliability report showing how proactive incident prevention correlates with market leadership. Understand the competitive dynamics where operational resilience becomes the primary differentiator for customer acquisition and retention.

This session provided actionable frameworks for C-suite leaders to implement AI-enhanced operational strategies that protect brand reputation, ensure regulatory compliance, and capture market share in Australia’s increasingly reliability-conscious economy.