Present
WHAT WE WILL DISCUSS
The promise of AI-powered customer experience is everywhere. The reality? Most customers still can’t tell if they’re being “personalised” or just processed by another algorithm.
Here’s the uncomfortable truth: demos are working, but production isn’t. Starting AI projects is easy—execution is where most fall apart.
Join leaders from NTT DATA, ServiceNow and NiCE for a frank conversation about bridging the gap between pilot and production in agentic AI and customer experience.
We’re tackling the questions that matter:
- From demo to deployment: What separates successful AI implementations from expensive experiments?
- Making automation feel human: How do you use AI without making experiences feel robotic?
- When to hand off: When should AI step back and let humans take over—and how do you make that transition seamless?
- Connecting the dots: Why your front-office AI is only as good as your back-office systems
- Beyond cost cutting: Can AI actually build loyalty, not just improve efficiency?
- Looking ahead: What will personalisation mean in 2030 when AI understands your customers better than ever?
What to expect:
- Real use cases. Real challenges. Real solutions. Our experts will share and discuss with you what worked, what failed, and where human expertise still wins.
- You’ll leave with: A clear roadmap for moving from experimenting with AI to deploying it effectively—and the competitive advantage that comes from getting customer experience right.