Mind the AI Gap:
Realizing AI Value and Transforming IT Support

AI is transforming the workplace, but most organizations are still struggling to realize its value. Employees experiment with new tools every day, yet leaders lack visibility into what is being used, how it is used, and what impact it is having. The result is a growing AI value gap filled with untapped potential and missed opportunities for productivity.

At the same time, IT support remains trapped in reactive, ticket-driven processes that slow everything down. Users wait, teams burn out, and costs keep climbing as service desks spend time and money resolving routine issues that could be fixed in seconds.

Participants joined Nexthink and a select group of IT and digital workplace leaders for an interactive in-person session and explored how organizations are closing both gaps with AI. Participants saw firsthand how to gain full visibility into AI adoption and performance across the enterprise and how Nexthink gives employees the power to solve problems instantly with AI, no tickets or waiting required.