Beyond Security:
Building a Trusted Ecosystem
for Seamless Digital Commerce

92% of consumers say a fraud experience would reduce their trust in a business and 91% would consider walking away altogether. Yet in the race to prevent fraud, too much friction can cost customer loyalty and lost sales.

This roundtable brought together leading voices from across the payments ecosystem – merchants, issuers, acquirers, and PSPs – to explore what it takes to build trust-first digital experiences that balance security with seamlessness.

We discussed:

• How collaboration across the payments ecosystem — banks, merchants and fintechs — can enhance trust, transparency and fraud resilience
• What it takes to meet diverse generational expectations across the digital customer journey
• Why identity, device and threat intelligence data are critical to modern risk and payment strategies
• How technologies like passkeys and 1-click checkout are reshaping user experience and security
• The role of AI in detecting threats, adapting in real time and automating responses
• Hearing from you on your own personal and professional experiences on payment challenges

Together, we explored how trust becomes a strategic advantage: for businesses, consumers, and the ecosystem as a whole.