Bibo wine bar, Sydney

Future Trends in
Voice Communications:
Shaping Customer Engagement
and Branded Calling

Networking Lunch at Bibo Wine Bar, Sydney

Successfully held on 14th March 2024
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Future Trends in Voice Communications: Shaping Customer Engagement and Branded Calling
Networking Lunch
at Bibo Wine Bar, Sydney

Successfully held on 14th March 2024

Presented by


What we discussed:

Maximising customer experiences across voice communications is a dynamic field that intertwines the sophistication of programmable voice conversations with the critical need for secure customer communication. This integration significantly enhances CX and elevates brand value.

By adopting programmable voice communications, businesses can offer personalised and engaging interactions that resonate deeply with customers. The focus on secure communication is not just about protecting data; it’s about building customer trust and loyalty.

In today’s digital age, where fraud is a growing concern, implementing robust security measures in voice communications is imperative. By reducing fraud, businesses not only safeguard their customers but also cut down operational costs. Branded Voice is emerging as a secure communications technology that leaders today are finding success in mitigating fraud and reducing costs. Ultimately, the goal is to create a seamless, secure, and personalised communication experience that strengthens customer relationships and fosters long-term loyalty.

Here are some of the questions that we discussed during the roundtable:

  • What challenges do businesses face in personalising voice communications to improve customer loyalty?
  • What are the most effective solutions for maintaining security in voice communications without hindering customer experience?
  • How might emerging trends in voice communications shape the future of customer engagement and brand differentiation?


12:00 – 12:15


12:15 – 13:00

Roundtable Discussion

13:00 – 14:00


14:00 – 14:20


14:20 – 14:30


Solution Experts

Raj Shah
National Key Account Manager – ANZ, Vonage

Raj Shah, is the esteemed Comm Guru! As a key account manager for Vonage ANZ, he has an impressive 18+ years experience in the Australian Telecom and cloud communications industry, he’s the go-to wizard for crafting remarkable customer journey experiences through cutting-edge AI and communications channels!

Mark Smith
Key Account Director – ANZ – Communication APIs, Vonage

Mark has over 15-years experience in the communications space. Passionate about driving positive outcomes for customer experience and engagement. Mark gets a kick out of assisting customers in providing the next level communications technology in an ever evolving industry.

Outside of work, he is a proud (yet tired) new Daddy and a sports fanatic.


Lunch at Bibo Wine Bar, Sydney

Bibo Wine Bar
7 Bay St, Double Bay NSW 2028, Australia

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Participation in this in-person Networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the venue.

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