Successfully held on February 29th 2024
Ready To Take Your CX Performance To The Next Level in 2024? Discover The Tech That Fuels Results
Networking Dinner at The Capital Grille, Dallas Uptown
Successfully held on February 29th 2024
Presented by
Here’s what we discussed:
Customer expectations for seamless omnichannel experiences are set by companies like Apple and Amazon with very large CX budgets. Companies are looking hard at emerging tech like generative AI to meet those expectations and finding that the answer is a lot more complex.
At this invitation-only roundtable, CX leaders from leading Retailers, eCommerce, and Telcos shared how they deliver outstanding CX, improve customer loyalty, and drive growth with tech and talent… Experts from ResultsCX shared what’s working with their customers.
We discussed topics like these:
- Which investments in customer experience technologies are delivering the best ROI and why?
- Why it’s paramount for enterprises to accurately select what, where & how to automate for a successful digital transformation. What are the factors leading to the failure of their IA or RPA implementations?
- How can Social Experience Management transform customer engagement and how are the pioneers in this space doing it?
- Why is it important to focus on AI-driven agent training and empowerment to improve CX outcomes?
- How do you balance the need for security and compliance with the desire for frictionless experiences?
AGENDA
6:00 PM – 6:15 PM
Welcome
6:15 PM – 7:00 PM
Roundtable Discussion
7:00 PM – 8:00 PM
Dinner
8:00 PM – 8:20 PM
Networking
8:20 PM – 8:30 PM
Closing
Solution Experts
Senior Vice President, Client Solutions at ResultsCX
As Senior Vice President, Client Solutions, Becky is responsible for building integrated go-to-market strategy for business development and serving as the senior point of contact for all clients.
Becky brings over 30 years of experience in the BPO industry, including 10 years dedicated to healthcare solutioning and outsourcing. Prior to ResultsCX, she held several leadership roles, growing large global accounts, while improving customer satisfaction and bottom-line performance.
As Vice President Healthcare Client Solutions at Alorica, she was responsible for driving strategic growth and client satisfaction for large Payer and PBM accounts. Prior to that, she was Vice President of Healthcare at Expert Global Solutions, where she was responsible for strategic account planning for Fortune 100 healthcare clients.
Becky is well known for fostering empathetic human connections between our high performing agent teams, our clients, and their end customers.
Vice President, Digital Engagement Solutions at ResultsCX
As Vice President, Digital Engagement Solutions at ResultsCX, Roger oversees social media management and digital CX solutions that span social CX, digital reputation management, and content/community moderation.
With experience that is uniquely concentrated on emerging social media customer engagement strategies and the day-to-day tactics that support them, Roger has empowered more than 50 brands to undergo digital transformation that improves sales and customer experience, reduces customer care volume, and otherwise thrive in the digital age.
The Capital Grille – Dallas Uptown
The Capital Grille
500 Crescent Ct, Dallas, TX 75201
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Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.