23rd November 2023, 17:00 - 21:00 CET
Innovate with Conversational Engagement
at Restaurangakademien AB
23rd November 2023,
17:00 - 21:00 CET
What we’ll discuss:
Personalised experiences are the holy grail of every consumer-facing business, but how are companies making progress to deliver human-centered personalisation?
The complexity can feel overwhelming, but there are some core approaches to both policy and technology that are proving successful. In this session, we’ll discuss those core approaches and how they are working in the real world.
We’ll have a roundtable discussion on issues such as:
- How CX technology can improve efficiencies in uncertain macro economic times
- Engaging customers on the devices & channels they prefer
- The promise & limitations of conversational AI
17:00 – 17:15
17:15 – 18:45
18:45 – 19:45
19:45 – 20:45
Dinner & Networking
20:45 – 21:00
Dinner at Restaurangakademien AB, Stockholm
Rökerigatan 4, 121 62 Johanneshov, Sweden
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Participation in this in-person Networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the venue.