19th October 2023, 18:00 - 20:30 CET
Can Conversational Engagement Scale?
Networking Dinner at Hotel Vier Jahreszeiten Kempinski, Munich
19th October 2023,
18:00 - 20:30 CET
Presented by
Here’s what we’ll discuss:
Personalised experiences are the holy grail of every consumer-facing business, but how are companies making progress to deliver human-centered personalisation?
The complexity can feel overwhelming, but there are some core approaches to both policy and technology that are proving successful. In this session, we’ll discuss those core approaches and how they are working in the real world.
We’ll have a roundtable discussion on issues such as:
- How CX technology can improve efficiencies in uncertain macro economic times
- Engaging customers on the devices & channels they prefer
- The promise & limitations of conversational AI
Dinner at Hotel Vier Jahreszeiten Kempinski
Hotel Vier Jahreszeiten Kempinski,
Maximilianstraße 17, 80539 München, Germany
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Agenda
18:00 – 18:15
Welcome
18:15 – 19:00
Roundtable Discussion
19:00 – 20:00
Dinner
20:00 – 20:20
Networking
20:20 – 20:30
Closing
Host & Solution Expert
Lisa Ziegltrum
Country Manager (Regional Manager) DACH-NL at Vonage API CPaaS Platform
As regional manager for the markets: Germany, Austria, Switzerland & the Netherlands, Lisa Ziegltrum is responsible for all regional marketing and sales activities.
The digital transformation is driven forward with the help of the Vonage Communication APIs and companies are supported in the implementation of innovative customer journeys and new, flexible communication concepts.
This is an executive peer group meeting for 10-15 senior leaders. We use a conversational, story-telling approach that works best when everyone participates.
Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the Venue.