19th October 2023, 18:00 - 20:30 Sydney Time
How Next-Gen Customer Communications is Shaping CX in Financial Services
at QT Hotel, Sydney
19th October 2023,
18:00 - 20:30 Sydney Time
Here’s what we’ll discuss:
As digital adoption grows in financial services, organizations are often managing 20+ different systems/touchpoints to reach customers.
Banks need to drive seamless customer communications across a range of digital channels to enable customers to communicate using the digital channel they prefer. How is your organisation enabling this enhancement to customer experience using technology today?
We will discuss real-world examples of successful innovation in customer communications-driven CX and share practical advice for organizations seeking to stay ahead of the curve. How are firms managing the transition to next-generation platforms that allow them to reach customers wherever they are, without adding multiple tools to an already crowded tech stack? What is the payoff these companies are seeing in better business performance, customer engagement, and streamlined operations?
Dinner at QT Hotel, Sydney
QT Hotel, Sydney
49 Market St, Sydney NSW 2000, Australia
View on map
18:00 – 18:15
18:15 – 19:00
19:00 – 20:00
20:00 – 20:20
20:20 – 20:30
Managing Partner, Director of Idiom Design & Consulting – idiom australia pty ltd
With 25 years as a consultant and practitioner, Steve Pryce has unique perspectives and is recognised as a leading expert in the entire customer experience journey end-to-end. His real-world insights on customer communications come from boots-on-the-ground experience with large organisations like RACQ, AMP, QBE, NAB, Suncorp, and iCare. And that experience runs the gamut from sourcing and implementing Tier-1 CCM & ECM SaaS solutions globally (e.g. Lloyds) to project delivery, management consulting, and quality assurance.
Steve is a no-nonsense speaker who provides useable nuts-and-bolts information.
Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.