I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
22 June 2023, 18:30 - 21:00 MYT, Successfully Held
Ground, Roast & ITSM:
Maximize ROI & Value with IT Service Management
Coffee Tasting &
Networking Dinner
at The St. Regis, Kuala Lumpur
22 June 2023,
18:30 - 21:00 MYT,
Successfully Held
Presented by
Here’s what we discussed:
Coffee and ITSM—an unlikely combo that lets you do more with less. This June 22nd, you’re invited to a coffee exploration workshop where you will learn to brew and savour three types of artisanal coffees. And the main course? An insight-packed discussion around driving ROI with ITSM.
As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the pressure on the IT services team to do more with less is evident.
This scenario leaves the IT leaders to rethink their ITSM strategy from an ROI, payback, and value perspective. To achieve faster time-to-value with all the challenges that today businesses face IT leaders need to evaluate their investment in service management solutions.
In this event, we discussed:
- Why should companies care about IT service costs and how it impacts the business?
- What should IT leaders keep in mind for their IT spending in 2023?
- How can business leaders improve IT operations while reducing costs?
Dinner at The St. Regis, Kuala Lumpur
The St. Regis,
No 6, Jalan Stesen Sentral 2,
Kuala Lumpur Sentral,
50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
View on map
Agenda
18:00 – 18:15
Welcome
18:15 – 18:45
Coffee Tasting by an Expert
18:45 – 19:25
Roundtable Discussion
19:25 – 20:45
Dinner & Networking
20:45 – 21:00
Closing
Solution Experts
Participation in this In-person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to The St. Regis.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
