I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
28th September 2022, 11:30 - 14:00 MYT, Successfully held
How IT Enables A Delightful Employee Experience
Network & Lunch Meet at The Starhill Malaysia
28th September 2022 11:30 - 14:00 MYT, Successfully held
Presented by
Here’s what we discussed:
When customers interact with disengaged and unmotivated employees, they feel the same way about your business. According to Gartner, 50% of customers will switch to a competitor after one bad experience. 80% after more than one.
In 2022, businesses expect IT to deliver the scale and pace needed to achieve their aspirations and promise a modern workplace experience for their employees. As ‘disruption’ becomes the new normal, how can IT Leaders leap from being ‘tech leaders’ to changemakers who deliver sustainable competitive advantage for their business?
In this event, we’ll discuss:
- The growing challenge of keeping employees satisfied in the workplace
- How workplace software is shaping modern employee experience and businesses
- Why complex software hurts motivation and performance
- Why easy-to-use technology elevates employee satisfaction
Lunch at The Starhill Malaysia
The Starhill Dining
181, Bukit Bintang St, Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Starhill, previously known as Starhill Gallery, is a luxury shopping mall located in the Bukit Bintang shopping district of Kuala Lumpur, Malaysia right opposite of Pavilion Kuala Lumpur. The mall reopened on 30 July 2005 and was previously known as Starhill Center.
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Agenda
11:30 – 11:45
Welcome & Reception
11:46 – 12:45
Roundtable Discussion
12:46 – 13:45
Lunch & Networking
13:46 – 14:00
Closing
Solution Expert
Regional Sales Director at Freshworks
Over the last 18 years, Kok Mun has been taking a strategic advisory role for enterprises on their digital transformation development and implementation. He successfully helped the organizations to elevate their digital experiences for employees and customers in various domains including service management and security operations.
He is currently a Regional Sales Director at Freshworks, where he works closely with strategic customers in ASEAN, Hong Kong and Taiwan on their digital transformation initiatives.
Prior to Freshworks, Kok Mun has worked with ServiceNow, BMC Software as well as Accenture as a strategic consultant and analyst for numerous digital transformation projects.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Starhill Malaysia.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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