I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
The Holidays Are Coming
July 21st, 2022, 6 PM – 8:30 PM PT, Successfully held
The Holidays Are Coming — Is Your Company’s Fraud Prevention Strategy Ready?
Networking and Dinner at Palette, San Francisco
July 21st, 2022, 6 PM – 8:30 PM PT, Successfully held
Here’s what we discussed:
The holidays are a huge opportunity for ecommerce companies to bring new customers through the proverbial door. According to Insider Intelligence, ecommerce revenue is expected to grow by 15.5% to $235.86 billion in 2022. Fraudsters are as keen as ever to find ways to exploit that influx of orders and the strain it puts on companies’ fraud protection measures.
As fraudsters seek new methods and entry points this holiday season, ecommerce companies can safeguard their bottom line by fraud-proofing the entire customer journey — from account sign-up through transaction — without deterring good customers.
During this discussion, we delve into 2022 eCommerce fraud trends to help ensure you’re more prepared to combat fraud this holiday season.
Presented by
During this dinner we discussed:
- Top fraud trends for the holiday season — including promo abuse and chargeback fraud
- Fraud fighting tactics for different size ecommerce companies
- How performing customer identity verification at different steps of the customer journey can safeguard your holiday profits
Dinner at Palette
Palette
816 Folsom St, San Francisco, CA 94107, United States
Nestled in the SoMa neighborhood of San Francisco, Chef Peter Hemsley’s Palette presents a creative perspective on fish-forward fine dining. Their offerings are centered upon the dynamic relationship between sea and city.
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Agenda
6:00 PM – 6:15 PM
Reception & Welcome with Cocktails
6:16 PM – 7:15 PM
Wine/Cocktail & Conversation
7:16 PM – 8:15 PM
Dinner & Networking
8:16 PM – 8:30 PM
Closing
Solution Experts
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Palette.
We will follow COVID guidelines mandated by the government and the venue.
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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