I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
September 29th, 6 PM - 8:30 PM ET, Successfully held
Balancing Customer Experience & Fraud Prevention
Networking & Dinner at Ocean Prime, New York
September 29th, 6 PM - 8:30 PM ET, Successfully held
Presented by
Here’s what we discussed:
It’s a difficult balancing act to both deliver an exceptional, low-friction customer experience and combat fraud. Join us for dinner to get actionable advice on implementing holistic fraud prevention strategies that can enable your company to achieve this balance with multi-layered, automated risk assessments at various points in the customer journey — from sign-up to transaction.
Learn how you can set your good customers down a low-friction path while stopping fraudsters at the door.
During this dinner, we discussed:
- Which stages of the customer journey are targets for fraudsters (hint: all of them)
- Why a holistic approach to fraud prevention is key
- How pairing internal data with third-party data sources leads to more confident risk decisions at all stages of the buyer journey
- How automated processes enable customized customer experiences — and the role manual review still plays in fraud prevention
Dinner at Ocean Prime, New York
Ocean Prime
123 West 52nd Street, New York, NY 10019
Located in the heart of Manhattan, Ocean Prime New York is an ideal place to socialize, talk business, celebrate and indulge. Ocean Prime is open weekdays for lunch and nightly for dinner. Experience stunning settings and vibrant energy complemented by truly genuine hospitality. Indulge in an impressive menu of seafood and prime cuts of steak, signature cocktails, and a Wine Spectator-honored wine list.
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Agenda
6:00 PM – 6:15 PM
Welcome and Registration
6:16 PM – 7:15 PM
Roundtable Discussion
7:16 PM – 8:15 PM
Dinner & Networking
8:16 PM – 8:30 PM
Closing
Solution Experts
Senior Enterprise Account Executive, Ekata, a Mastercard company
Justin Perun is a Senior Enterprise Account Executive at Ekata, working with our largest, globally focused ecommerce and marketplace clients. Focusing on a singular vertical allows Justin to share his expertise with his clients, discussing new fraud trends as they surface and finding solutions to stay one step ahead.
His interests outside of work include spoiling his dog, spending time in the mountains, and enjoying the sun (when available). He lives outside of Seattle, WA, and travels down to San Francisco frequently to spend time with his family.
Director, Global Data Strategy, Ekata, a Mastercard company
Noelle Wiggins leads Ekata’s Global Data Strategy team and is based in Seattle, WA. Her background in regulated industries and statistics uniquely positions her to oversee the creation of powerful data assets for fraud prevention.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Ocean Prime.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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