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The Westin, New York Time Square
The Westin, New York Time Square

Harnessing Generative AI
to Elevate Customer
and Employee Experience

Networking Dinner at The Westin, New York Time Square

Successfully held on November 6th, 2024

Harnessing Generative AI to Elevate Customer and Employee Experience

Networking Dinner
at The Westin, New York Time Square

Successfully held on November 6th, 2024

Presented by

Hexaware
AWS

Here’s what we discussed:

Participants experienced a deep dive into the transformative power of Generative AI in revolutionizing customer and employee experiences at our exclusive executive roundtable.

This event offered a unique opportunity to engage with industry leaders, AWS experts, and peers to explore how advanced AI technologies like Interaction Analytics, Agent Assist, and Conversational AI can streamline operations, boost customer satisfaction, and empower employees.

Through a compelling customer success story and live demos, participants discovered actionable strategies to elevate your organization’s efficiency and engagement in today’s rapidly evolving digital landscape.

AGENDA

5:00 PM – 5:45 PM

Networking & Registration

5:45 PM – 6:00 PM

Context Setting

6:00 PM – 6:30 PM

Customer Success Story/Demo

6:45 PM – 7:30 PM

Panel Discussion

7:30 PM – 8:30 PM

Dinner

Solution Experts

Angie Nash

Director, Customer Care and Offshore Relations, CDS Global
LinkedIn

Iftach Bashan

Worldwide Solutions Architecture Leader, AWS
LinkedIn
Roger Arias

Roger Arias

AVP – BPS, Hexaware Technologies
LinkedIn

Moderator

Arun Narayanan

Arun Narayanan

AVP & Practice Head, Hexaware Technologies
LinkedIn

Dinner at The Westin, New York Time Square

The Westin,
270 West 43rd St, New York, NY 10036, United States

View on map

Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.

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grow@buyerforesight.com

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