I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
8th November, 18:00 - 20:30 UK Time, Successfully held
How to Streamline Customer Onboarding in the FinTech Space
Networking & Dinner at Searcys at The Gherkin
8th November, 18:00 - 20:30 UK Time, Successfully held
Presented by
Here’s what we discussed:
Seamlessly onboarding new customers while preventing fraud is a unique challenge for the FinTech industry, especially challenger and digital banks. How can these financial institutions provide a great customer experience while proving every customer is legitimate?
In this roundtable, James Coveney, Head of Data Science at Cashplus, led a discussion on:
- The challenges challenger banks face with customer onboarding
- Considerations for choosing the right data solution to provide a smoother onboarding experience
- Key learnings from his tenure at Cashplus around eKYC and fraud detection
Dinner at Searcys at The Gherkin
Searcys at The Gherkin
The Gherkin, 30 St Mary Axe, London EC3A 8BF, United Kingdom
Searcys Helix restaurant at The Gherkin offers sky-high contemporary all-day dining with majestic views across the city. A proud celebration of British produce in one of London’s finest landmarks, the menus put seasonal and local produce center stage. We are delighted to welcome you for sky-high dining and afternoon tea with breathtaking views over The City of London.
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Agenda
18:00 – 18:15
Welcome and Registration
18:16 – 19:00
Roundtable Discussion
19:01 – 20:15
Dinner & Networking
20:16 – 20:30
Closing
Solution Expert
Director of Sales, UK&I at Ekata, a Mastercard company
Evangelist
Head of Data Science at Cashplus
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the Searcys.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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