When IT Issues Resolve Themselves

IT organizations are under ongoing pressure to maintain employee productivity while handling rising ticket volumes and reactive support demands. In many environments, issues are only addressed once employees report them—after productivity has already been impacted—resulting in delays, frustration, and increased load on IT teams.

This roundtable discussion will center on a new model for IT support powered by Spark, the personal IT agent for every employee. Spark takes a proactive approach by detecting and resolving digital friction before employees need to open a ticket, helping IT teams move away from reactive support and toward prevention at scale.

Together, we’ll discuss real-world Spark use cases and how organizations are reducing ticket volume, automating resolutions, and improving the employee experience across common endpoint and application scenarios. The session is designed to encourage open conversation, peer insights, and practical discussion around how Spark can operate alongside existing environments.

Join fellow IT leaders for an interactive conversation on modernizing support with AI—and how Spark is helping teams progress toward a Zero Tickets future.