Presents
WHAT WE WILL DISCUSS
The subscription economy isn’t breaking, it’s maturing. And, while growth remains strong, consumer behaviour has shifted. Subscribers are more value-conscious, more willing to churn, and more deliberate about what earns a place in their monthly spend.
Subscriptions are, by nature, a two-sided model. What works for merchants must also work for consumers, and, increasingly, for the banks and payment providers helping customers manage recurring spend.
Mastercard’s latest research shows:
- Up to 20% of churned subscribers return within six months
- Flexibility retains customers: 63% stay with targeted offers, 46% with downgrades, and 39% with pause options
- Nearly three-quarters of consumers want a single way to manage all their subscriptions
This in-person roundtable brings together senior leaders from subscription-based merchants for a candid, peer-led discussion on reducing involuntary churn, improving payment performance, and designing subscription models built for long-term resilience.
With perspectives from across the payments ecosystem, this intimate luncheon, hosted by Ethoca, a Mastercard company, is designed for executive-level exchange on what actually drives sustainable subscription growth now.
AGENDA
11:30 – 11:45
Welcome
11:45 – 12:30
Roundtable Discussion
12:30 – 13:30
Lunch
13:30 – 13:50
Networking
13:50 – 14:00
Closing
SOLUTION EXPERTS
Navpreet Randhawa
SVP at Mastercard
Navpreet Randhawa is the SVP at Mastercard, where he brings a unique blend of entrepreneurial spirit, policy leadership, and financial expertise to drive innovation and growth. Prior to this, he was the CEO of Minna Technologies, a leading subscription management platform for issuers and merchants, which was successfully acquired by Mastercard in 2024.
Brett Small
General Manager, APAC at Ethoca, a Mastercard company
Brett Small is General Manager, APAC at Ethoca, a Mastercard company, with extensive experience leading fintech and financial services businesses across sales, risk management and financial crime. He is responsible for driving the expansion of Ethoca’s products across APAC and EMEA.
